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FOW Trafford
Barton Dock Road, Trafford Park, M41 7TB
trafford park
4.3 (12,140 reviews)
Joined 2015
FOW Trafford
Barton Dock Road, Trafford Park, M41 7TB
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I had a pretty incredible experience with FOW right up until the deal was done. An issue with car cropped up a month after purchase (not a problem with that, it happens) but the after care from FOW is non-existent. Phone calls go unanswered, emails do not get replies, promises from the sales team to get someone to call never materialised. There was never a manager available to take my call or call me back. I have now been waiting for over a week for one simple conversation. One phone call would have avoided not only a 1 star review but would have also kept 4 customers within my family purchasing from FOW. The poorest aftercare and communications from the company mean we are now going to be finding a new dealer for future purchases. I do not want an apology. I just want you to do better.
It was a four and a half hour round trip to FOW for us, so a day gone in the hope that the car you're going to look at is worth it. The price was very good, too good? Phoned up to ask a few questions and asked for a genuine condition opinion over the phone. The lovely member of staff rang me back a little time later and gave her honest assessment. The vehicle was just as described, it's fabulous, so much so we've spent this first month of ownership thinking, there's got to be something wrong with it for that price. Nope, just a very competitive, aggressive pricing level. It's a Nissan Leaf and our first EV, so the 3-Pin charger with the car was essential for us. Unfortunately this Nissan charger turned out to be faulty. I rang FOW, sent the photos showing the fault and filled out a short form and they had a replacement charger sent to me within days. So after a month I can say it was definitely worth the two round trips, the car was a bargain tbh, the aftercare was first class and it's a no fuss sales experience. I'm someone who thinks you shouldn't review something/someone until enough time's passed to make a proper assessment and I'm more than happy to recommend FOW to anyone.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
