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Ex Police Car Centre
258 Delph Road, Brierley Hill, DY5 2RP
brierley hill
3.2 (168 reviews)
Joined 2015
Ex Police Car Centre
258 Delph Road, Brierley Hill, DY5 2RP
16 days, multiple phone calls, and I\u2019m still chasing my refund after reserving a vehicle that turned out to be in far worse condition than advertised. I called again today and was told I\u2019d receive a call back within 20 minutes yet again, no phone call. At this point I really wish I\u2019d listened to the other reviews. I\u2019d like my refund processed immediately. White suzuki Swift
Wow what an absolute disgrace of a place!! Paid \xa36000 for a car that had engine failure after 8 weeks with multiple other failures. Found out the car was a recall from Vauxhall and to take it to Vauxhall for it's recalled issues. Over \xa33000 worth of work needed to fix it!!! Obviously couldn't afford that as it took me ages to save the \xa36000 for the car. You don't buy a car for that amount of money and expect it to be worthless in 8 weeks.
The way this business supported me through my vehicle purchase should be an example of exceptional service to any company. Called to enquire about vehicle, had a few questions, the individual said would check call back, that was done within minutes. Kept me informed, transparent about everything, fuss free and vehicle delivered days later. I was apprehensive before buying a car and this company just took all the stress and worry out of it. Absolutely awesome \U0001f44d
I purchased a Land Rover (KR70 ***) on 17 May 2025 and within days the engine warning lights appeared. Despite contacting the dealer several times, the issues were never properly resolved. Instead of investigating the problem, their \u201crepair centre\u201d simply cleared the error codes without opening the engine. As my independent mechanic explained, clearing faults is not the same as fixing the issue. Here is a summary of the problems I faced: Vehicle not inspected properly before sale \u2013 multiple faults were present from the outset (engine cover missing screws, rear boot panel missing, mirror adjustment button jammed, interior light not working). Engine failure \u2013 the car broke down while driving abroad, leaving me stranded. Ownership paperwork was not completed until weeks after purchase, which caused further complications. Broken promises \u2013 I was told parts would be supplied/replaced, but this was never followed through. Poor after-sales service \u2013 travelling over 3 hours to their garage resulted in nothing more than fault codes being wiped, with no real repair carried out. To date, I have had to spend around \xa34,000 on diagnostics, repairs, and replacement parts just to keep the car on the road. This vehicle was clearly not of satisfactory quality at the time of sale, and the way my concerns were handled has been unacceptable.
I have had a lovely relationship with Nicole at Brierley hill ex police cars this is now my no 5 estate car off them always had great deal with them just bought my new one but only one fob so Nicole organised fir me to take it to Volvo to get another one and promptly paid for it on the phone the back up from this company is great and her son Callum are great to deal with fully recommend them they don\u2019t rip you off great company
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using JudgeService.
