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Evans Halshaw Vauxhall Shiremoor
New York Road, Shiremoor, Newcastle Upon Tyne, NE27 0QH
newcastle upon tyne
4.3 (104,000 reviews)
Evans Halshaw Vauxhall Shiremoor
New York Road, Shiremoor, Newcastle Upon Tyne, NE27 0QH
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Been today and purchased a car with Dave Dewhurst - from start to finish Dave and manager Ryan, made the entire process seamless. Dave was friendly, helpful and very knowledgeable. Nothing was a problem with him despite 10001 questions. Would highly recommend going to see Dave for anyone wishing to purchase from Evans Halshaw
Customer service absolutely appalling never ever go to their garage for a car poor service brought car and it five days to go back in and it back for one day then it got to go back in again finally we had the money back in full but there was a lot of messing around I had to go to trading standards for help please avoid
Recently brought a second hand car, and arranged delivery to our home, it didn't arrive when we agreed, it wasn't cleaned as promised, didn't undergo the multi point check as promised, and arrived with the engine warning light on red and tyre pressure indicator showing as faulty. The sales guy if you can call him that now doesn't really want to know. He advised u not to drive the car. Then then just before writing this to drive it to a garage of our choosing and get it repaired and they will cover the costs subject to a host of caveats.
I purchased a 2022 Suzuki S-Cross from this dealer and almost immediately discovered it was not fit for purpose. Within days, the vehicle showed a long list of faults: broken boot panels and supports, a passenger window that would not close, a side mirror that repeatedly stuck, and clear signs of water ingress into the engine bay due to seal damage. The brakes were excessively noisy, there was a grinding metal noise when reversing, and the gearbox was so stiff I had to stop and reselect gears just to continue driving. The situation escalated when the car began failing to start, eventually leaving me stranded. At the same time, multiple warning faults appeared including cruise control unavailable, TPMS unavailable, and intermittent airbag warnings—raising serious safety concerns. I reported these issues promptly and exercised my right to reject the vehicle. Instead of resolving the matter professionally, the dealer became evasive and unnecessarily complicated the process. Communication was poor, and there was a clear reluctance to take responsibility for a vehicle that should never have been sold in this condition. Ultimately, I had to involve the finance company to resolve the issue. They repossessed the vehicle and refunded me—something the dealer should have handled directly and without resistance. Selling a car with this number of serious mechanical and safety faults is unacceptable. Handling a legitimate rejection this poorly is even worse. I would strongly advise anyone considering buying from this dealer to proceed with extreme caution and ensure every detail is independently checked. This experience showed a complete lack of quality control and accountability The Worst ever experience buying a car is with this dealership
We received a re-call for our 2025 Clio, stating the fuel pump may fail causing a breakdown. After calling to book it in, we were told, we're really busy, it'll be at least a month. If it breaks down, get it recovered to the nearest garage!!! It's done 2000 miles, quick enough to take your money!
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
