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Evans Halshaw Ford Wrexham
Wrexham Road, Rhostyllen, LL14 4EJ
rhostyllen
4.3 (104,000 reviews)
Evans Halshaw Ford Wrexham
Wrexham Road, Rhostyllen, LL14 4EJ
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Bought a car from the Warrington branch, Paid for the warranty, used the warranty for the first time at the Altrincham service as this was closest, approved the repair for window and iv heard nothing! Rang up a few weeks ago ago and was told they would find out and get back to me, been nearly 3 months, put a complaint in and not heard back from that either customer service is a 0!
Recently visited Evans Halshaw, Stourbridge on the off chance of looking for a new car. From the initial visiting Harry was a superstar, friendly and so helpful and arranged a test drive there and then. We decided to go ahead with the purchase. On pick up day we had our handover appointment with Linda, she went through everything with us leaving us with no questions to ask. They are both a credit to the company
DO NOT USE THIS GARAGE!! On the 4th March I part exchanged my Mercedes Benz “A” class for a Ford Kuga that was being sold for £9,150 at the Wrexham outlet. I was given £7,000 in part exchange value for the Mercedes, meaning that I had to find the balance of the purchase price, this being £2,150. This I did on finance through Evans Halshaw I owned this vehicle for exactly 47 days. During this time, the “oil” warning light kept coming on, even though, on checking, there was no oil shortage. On one occasion, the under tray came away from the vehicle causing me to abandon it in a lye bye on the A55 for 24 hours. I reported the defects and was advised to bring the vehicle in for attention, which I did on the 20th April. Prior to this, I engaged in a series of E-mails with Mr Morgan Roberts about the purchase of, and the returning of, the said Ford Kuga On the 10th April he told me tin an email hat the aim would to the best deal on a part exchange, but to be aware that I would lose money in comparison to what I had paid. I knew that this would be the case, but I was expected any loss to be minimal. On the 13th April Mr Roberts said “I wouldn’t want you to lose any money” On the 20th April, I went to the Wrexham outlet to finalise the purchase of a Mercedes Benz GLA, I was given a part exchange value of £4,677.39p for the Ford, a vehicle I had owned for 47 days, meaning it had apparently lost value of £4,473 in that short space of time. On awaiting the Mercedes to be completed and ready the ford kuga then went into limp mode and would not run which resulted in having to get recovery to come and take it back to Wrexham so I could receive my Mercedes. Half an hour into the journey home from Wrexham the Mercedes id just purchased after being ‘serviced and mot’ had the ‘coolant level low’ alert came on. Safe to say we will NOT be using this garage again, and will be taking it further as we have tried to email there head office with said email address but it just states ‘email cannot be sent’ and there is no contact number to get in touch with them!!
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
