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Evans Halshaw Ford Lincoln
1 Outer Circle Road, Lincoln, LN2 4HZ
lincoln
4.2 (104,577 reviews)
Joined 2009
Evans Halshaw Ford Lincoln
1 Outer Circle Road, Lincoln, LN2 4HZ
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I had my car serviced by a garage and they told me that there was a leak on the gearbox and take it to Evans Halshaw as it was still under warranty. I booked an appointment with the service department and dropped the car off, I told the service advisor about the leak. The next day she phoned to say that the leak was from the engine and running down onto the gearbox, I said that the other garage had noticed the leak and that Evans Halshaw were a professional company and don't take any notice of what other garages say. It then took another 2 days for her to phone and tell me it was not covered by the warranty and it would cost £850 to repair, I asked if I could collect the car and she said yes but I had to pay £180 diagnostic fee. I emailed to let her know what time I would be picking the car up, on arrival she was nowhere to be seen, I paid and the invoice mentioned about being professional, I went straight back to the other garage who put the car on the ramp and recorded under the car, showing the leak at the front from the gearbox and also the minimal leak from the engine and also photos, one of the 2 different types of oil. I then went back and showed the recording to which they said it would not be covered by the warranty, eventually emailed and spoke to the service manager who after a few emails said he would take the £180 off and repair for £450, I once again asked about the warranty and he said it's wear and tear so not covered, had the work done even though it was finished a day later Bedford very careful of this department, as service advisor was very rude and condescending and also once they have your phone number on the system they don't answer
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
