(View 15,021 vehicles in group)
Evans Halshaw Ford Chester
Sovereign Way, Chester, CH1 4QJ
Evans Halshaw Ford Chester
Sovereign Way, Chester, CH1 4QJ
(View 15,021 vehicles in group)
Are these results helpful?
Help us improve
Timely service and friendly staff. I received the service report and was told everything was OK with the car. It would have been helpful to have a brief explanation of the report and any items that may need attention in the near future. Overall, a good experience. I would go back again
I’ve just bought my car from Evans Halshaw Wigan. Richard made the whole experience both trouble free and enjoyable which is a first for me because buying a car is not usually a pleasure. Richard was patient with me, answered all my questions and thoroughly explained the process and the paperwork. Excellent customer service from start to finish so thank you! When I get my parcel shelf, I’ll make it a 6 star review!
My son bought a Peugeot 308 (AP15 TJG) from Evans Halshaw , what he thought was a low mileage , one owner for £5500 in Nov 24. They really pushed him to buy it on finance but he stood firm used all his savings and purchased the car and the additional 2 year warranty for £995. Within 2 months we had to take it back for an engine management unit replacement costing almost £900. This was covered by warranty but he had no car for almost a month as the dealer and pendragon (warranty) argued who was paying. Fast forward to Aug 25 car the is booked in for MOT & service at Darlington Evans Halshaw. They return car all sorted , well we thought! In March 26 the car suddenly goes into limp mode and engine management light comes on. It Takes over 3 weeks before we can get Evans Halshaw in Darlington to get the car in and we have to pay £165 for them to perform diagnostics . The car is in the garage for over a week and we hear nothing and we spend hours trying to get through on the phone (they just don’t pick up , sometimes for over 40mins). They say it’s an engine failure oil, coolant and fuel mixed in the cylinders & it needs new engine !!’ To date we have never received the mechanics report 8 weeks later. Adele at EH initially says the warranty will replace engine and they need to contact EH peugot to price everything, this takes 5 further weeks and numerous hours chasing them to get progress. Then they tell us the the warranty is invalid as there is no record of a service ? They had not performed a service but a health check & MOT in aug 25 so they aren’t going to repair the car. It’s our word against theres that it should have been serviced. Unless we pay over £7500 for the work doing they aren’t doing anything! They then after another 2 weeks they send us an email saying that we have 24 hours of remove the car from their Darlington branch or they will charge us £30 a day for storage. My son has had no choice but today to get the car collected by a salvage company (who have been excellent) and scrap the car for £400, he cannot afford to pay huge amounts to get this car fixed. Evans Halshaw have still have still not sent us the mechanics report. Truss pilot claim this is not a genuine report but I can supply V5 , purchase invoice , MOtlT certificates , emails etc
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
