|
Beta
166
Evans Halshaw Ford Cardiff
505 Newport Road, Cardiff, CF23 9UE
cardiff
4.2 (104,577 reviews)
Evans Halshaw Ford Cardiff
505 Newport Road, Cardiff, CF23 9UE
Are these results helpful?
Help us improve
I experienced issues shortly after purchasing the vehicle two years ago, and unfortunately another serious issue has only recently come to light following a tyre blowout. When attempting to access the spare wheel mounted underneath the vehicle, I discovered it was secured with a locking mechanism for which no key had ever been supplied. Given that I was assured the vehicle had undergone a thorough inspection prior to sale, I find it very concerning that an inaccessible spare wheel was apparently never identified. A spare wheel is of little use in an emergency if it cannot actually be accessed. What has been even more disappointing is the response from the dealership. Despite the issue clearly existing at the point of sale, I have now been quoted £240 + VAT to remove the lock and have effectively been told this is my responsibility. At no stage during the purchase, handover, servicing, or MOT appointments was I informed that a separate locking key even existed. I also continue to pay for the service and MOT package sold to me by the dealership, which makes the lack of accountability and customer support even harder to understand. Overall, this experience has left me with very little confidence in both the vehicle preparation standards and the aftersales customer care provided. As a result, I now intend to sell the vehicle and avoid both Ford and Evans Halshaw in future. If anyone would like further information about my experience, feel free to leave a comment and I would be happy to provide an update. i would advise DO NOT DEAL WITH WOLVERHAMPTON EVANS HALSHAW in particular their manager Jack Gamble trust me I have extensive experience. THIS COMPANY SHOULD NOT BE TRUSTED POST SALES.
Peter of Evan Halshaw Lincoln was god sent. Kept me informed of the situation. He was patient and understanding. A nice smooth process to the purchase. The collection of the vehicle was perfect and everything was prepared. The presentation of the showroom and approach from staff is excellent. Epitome of customer service. I would recommend these guys and cab guarantee you will not be disappointed and drive away smiling like a Cheshire Cat. Hats off to you lads.
Brilliant service from both Matt & Stuart We've used Matt several times over the years and he's never disappointed us and is always positive, helpful and knowledgeable. On our recent transaction we've been introduced and dealt with Stuart, and again he's provided a really great service to us. All our dealings with him have been straight forward and easy to understand. We wouldn't hesitate to recommend this garage to anyone looking to buy a Hyundai or any used car.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
