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Evans Halshaw Ford Cardiff
505 Newport Road, Cardiff, CF23 9UE
cardiff
4.3 (104,000 reviews)
Evans Halshaw Ford Cardiff
505 Newport Road, Cardiff, CF23 9UE
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Bought car within 2 days had to take to garage. They sold l own faulty car and lied about it ECU showed proof of them trying to clear codes. Lied about oil change and new filter as it was as black as coal not to mention them saying they didn't do work on car but on further investigation showed they had. Awful sellers
I am writing this to warn other Dacia owners about the complete lack of professionalism at Evans Halshaw Dacia Edinburgh. I approached them with a very specific and clear request: I needed them to access and unlock a specific radio module (Radio Lock). Despite providing precise technical details about the situation, the staff completely disregarded my input. They were unable to define what work would be required, simply because they did not understand the technical issue I was describing and even contradicted the facts I presented. It is deeply concerning that an authorized dealer is less knowledgeable about their own systems than the customer. The logistics and attitude were equally unacceptable. For my appointment on April 7th, they demanded I leave my car for the entire day for a simple diagnostic check. When I explained that I live 15 minutes away and the car is essential for my work, I was met with total inflexibility. The final straw was the receptionist’s dismissive and patronizing attitude, who told me: "It doesn’t work like that. If you don’t like it, you can go somewhere else." I took that advice. I found an independent specialist who immediately understood the request and is resolving the issue for half the price of Evans Halshaw’s initial intake fee. This dealership lacks both technical expertise and basic respect for their customers' time. If you want a professional service, take your business elsewhere. Anna
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
