|
Beta
161
Evans Halshaw Ford Cardiff
505 Newport Road, Cardiff, CF23 9UE
cardiff
4.3 (104,000 reviews)
Evans Halshaw Ford Cardiff
505 Newport Road, Cardiff, CF23 9UE
Are these results helpful?
Help us improve
After a stressful time deciding what was my best option going forward, I walked into the showroom, nice and quiet (for me). Luke spoke with me, and after a very long discussion and going back and forth for the right deal, no pressure just chill. Luke you was fantastic great customer service thank you.
I visited on Sunday 12th April to see if I could test drive a vehicle - I couldn't but this wasn't a problem as I hadn't booked a test drive. So I booked a test drive for Sunday 19th April (booking was made on 12th April), received my confirmation email, and then received a text message 1 hour before the test drive to remind me to bring the necessary documents. I arrived to be told that the car wasn't actually there, it was in Scotland and the test drive wasn't possible. Staff didn't appear too bothered by this and just said that they couldn't do anything about it. No apology offered, and a complete waste of a couple of hours of a very nice Sunday. All around pretty rubbish, I won't be going back.
Amelia, services, was really helpful, hence the 2 stars. Experience speaking to a member of the sales team was unhelpful and abrupt. Experience talking to Paul was not helpful as he felt the issue was resolved as the car had been serviced. I felt the response did not actually address my primary concerns and left somewhat despondent and upset.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
