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Evans Halshaw Ford Burnley
Eastern Avenue, Burnley, BB10 2AP
burnley
4.3 (103,455 reviews)
Evans Halshaw Ford Burnley
Eastern Avenue, Burnley, BB10 2AP
Travelled 2 hours 40 minutes to look at a transit connect van today on arrival we found the van wasn’t as advertised it didn’t have a heated windshield like advertised, the front tyres to be bald and glow plug faults within the engine management system then to top it off we discovered that this vehicle has had a AdBlue delete by adjusting the ECU software we know this because the AdBlue module that is located in the back of the cab is missing and with out this the vehicle should not run unless the ECU has had a AdBlue solution. We made Paul aware that it is illegal to sell a vehicle with the AdBlue removed he then bluntly to proceeded to say your refund will be returned before we leave the building with out even sitting down to discuss a solution i was prepared to have the vehicle as long as it was road legal. I find his customer service and attitude appalling considering his line of work.
Overall and with holding the extended guarantee, I serviced and MOT'd the vehicle through them. They are great with contact, very polite especially the lady in charge of my booking throughout. The work done was good with no concerns. However, I am disappointed with the lack of offering a courtesy car online when booked or even mentioned when discussed over the phone, costing me £35 in taxi fares. Would recommend then anyway as a main dealer and costs weren't too high considering.
Took my car in for service under the warranty service plan. The gentleman on reception was very grumpy. I was told it needed new brake pads & discs & a brake fluid change. All chargeable even though my service plan includes brake fluid change! When I went to collect it, no one could find it as there were 3 cars blocking it in. My car is 2 years old & done 9000 miles. An independent mechanic told me the pads were hardly worn & the discs ok. A good try Evan’s Halshaw!
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
