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Cartime Nelson
2/4 Lomeshaye Business Park, Nelson, BB9 7DU
nelson
4.4 (3,758 reviews)
Cartime Nelson
2/4 Lomeshaye Business Park, Nelson, BB9 7DU
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Update: After filing a formal complaint with them, my deposit was promptly returned on the same day. It is a shame really that I had to chase £250 and end up giving negative reviews and wasting time in such a manner while this could and should had been settled within a couple of days. I visited the Cartime Rochdale branch on 23 April for a scheduled appointment. The sales representative I dealt with was initially very polite and helpful. I was looking at a newly arrived Nissan Qashqai e-Power. As I wasn't 100% sure about the car, the salesman advised me to leave a deposit to secure it, giving me his explicit verbal assurance that it would be fully refunded if I chose not to proceed. Because the car was fresh in stock, the physical paperwork wasn't available, but I was allowed to take a photo of the service history from their computer screen. Upon reviewing the photo later that day, I noticed the car had missed a service interval by 10,000 miles. As this voids the manufacturer’s 8-year battery warranty, I immediately emailed them (just hours after paying the deposit) to state I would not be proceeding and politely requested my refund, as agreed. On 26 April, the branch manager called me and explicitly confirmed that my deposit would be returned. Unfortunately, that was the last proactive communication I received. After the funds failed to arrive, I emailed their advice team on 11 May. I was told my email was forwarded to the Rochdale branch manager. Hearing nothing back, I called the branch on 14 May. The receptionist was aware of my case and said management would call me back. They did not. As of writing this, I am still waiting for the refund that was guaranteed at the point of sale and confirmed by the manager. Based on my experience, I strongly advise against leaving any deposit with this branch unless you are absolutely certain you are buying the car, as getting your money back seems to be an incredibly frustrating and drawn-out process.
Poor service. Poor communication. Lack of after care. Don’t use them and avoid at all costs. I turned up and the car had scratches all over it. The offered money back to fix this but then came to the conclusion the miscommunication the finance details so I had to forego that money back and actually ended up out of pocket as the £500 deposit was not properly explained. Looks like it’s a recurring theme with this company. If I hadn’t travelled 400 miles for the car I would have 100% walked away. Raised a complaint and the person who deals with the complaints was utterly terrible. Round in circles and no resolution. Again, don’t use them!
DO NOT PURCHASE FROM THIS BUSINESS!!!! If you have any doubts at all, please feel free to email me and i will send you all the information & document along with voice notes from members of staff from this cowboy business. I brought a car with this business. Spent £23,000 on a car. within 24 hours had multiple issues with the car. Took the car to an independent garage who told me the car had 4 issues & if i had of taken the car to them for an MOT, they would fail the car. I have asked for my money back from the business who are now refusing to give me it. They are also doing their best to delay and stall any court proceedings. I brought this car due to having a new born baby due in July. They sold me a car that had major faults with no care in the world that it could effect not only my life but a baby's life too. I have all the evidence and am happy to send it out where i can to help save you your money. To make matters even funnier, the sleezy salesman tried to upsell a vehicle to me when telling them of the issues the vehicle already had!
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
