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Cartime Bury
Bell Lane, Bury, BL9 6HH
bury
4.4 (3,732 reviews)
Cartime Bury
Bell Lane, Bury, BL9 6HH
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DO NOT BUY A CAR FROM HERE!!! Bought a vw polo almost a month ago now, I had brought the car back in for inspection and there was £30 cash in the glove box. Upon collection of my car this was gone so a member of staff has stolen from me. Furthermore I keep getting coolant warning lights on the dashboard as well as an epc warning light. Upon inspecting the vehicle I have discovered the car has no coolant whatsoever and not a drop of oil, this could have been catastrophic for me and the car itself. Clearly the car was not prepped for my purchase. Following on from this the engine makes an uneasy rattling sound unusual for a vw polo. I have tried going down the rejection route as within 28 days under the consumer rights act 2015 I can reject the car given the mechanical issues I have encountered. However cartime are trying to dispute this claim and have not been easy to deal with at all. They are saying they have the right to repair the vehicle before any rejection. However this is the case for over 28 days not under it. I would definitely not recommend buying from here as they clearly don’t prep their vehicles before letting you drive away in them and are now trying to leave me in a car that could have caused a fatality due to the lack of coolant and engine oil.
I had a very positive experience dealing with Hassan at CarTime Bury. From the start, he was professional, patient, and straightforward. He took the time to answer all my questions clearly and made sure I understood every step of the process without any pressure. What stood out was his honesty and attention to detail. He made the whole experience smooth and stress-free, which is not always the case when buying a car. Everything was handled efficiently, and I felt confident throughout. I would definitely recommend Hassan to anyone looking for a reliable and professional service. A genuinely good experience from start to finish.
I’ve now bought 4 cars from Car Time, and honestly, it’s the same drama every single year. At this point, I strongly advise people to think twice before buying from them. When they want to sell you a car, they’re constantly calling, chasing, and making all sorts of promises. But the moment you’ve signed and paid, the whole experience changes. Trying to get hold of the same person who was eager to sell to you becomes a struggle. In my case, Hassan Iqbal made several promises that were never fulfilled. When I tried to follow up, I was told he’s now a manager and suddenly unavailable. Apparently, you “can’t speak to a manager” which just sounds like an excuse to avoid dealing with customers. There’s little to no after-sales support, and it feels like once they’ve got your money, you’re on your own. For a company that relies on repeat customers, this is really disappointing. After four purchases and repeated issues, I won’t be going back. Customers deserve honesty, accountability, and proper support not empty promises. Shame of a company.
I wouldn’t buy from here again. I purchased my car from CarTime on 31st March after being persuaded to travel from Glasgow to Manchester the next day. I was promised £8,000 part exchange, a full tank of fuel, and finance at £167/month. I was told this was time-sensitive to secure the car and help them meet month-end targets. I struggled to rearrange my work schedule and finally arrived in Bury. On arrival, things immediately changed. My part exchange was reduced to £7,700 despite only minor wear and tear (previously confirmed as excellent condition elsewhere). I was then told the £167/month quote hadn’t included my settlement, bringing it to £197/month. On top of that, I was asked to pay an additional £300 to cover the shortfall. This was all presented under time pressure, with urgency to sign finance documents before end of day and month. Exhausted and having travelled so far, I felt I had no real choice but to proceed. I accepted all of this without giving them any trouble. However, when it came to them honouring their promise of a full tank of fuel, the experience completely changed. What followed was weeks of chasing: No callbacks despite repeated promises Unable to reach the same staff or manager that sold me the car Emails ignored I was eventually sent refund forms, which I completed, only for them to try to reduce the amount owed and then stop responding altogether. I have now given up pursuing it. To make matters worse: I was told my car wouldn’t be resold due to the minor scuffing, yet I can now see it listed for sale on their webaite. I was told the V5C had been processed, but DVLA confirmed no application was ever made so i had more trouble chasing this too. The £1,000 finance deposit contribution advertised online was not honoured (was told its for “traders only” on arrival). Red flags: - Bait-and-switch pricing (monthly payments and part exchange value changed on arrival) - High-pressure sales tactics and forced urgency - Misleading information about vehicle condition and offers. Promises not honoured (fuel, promotions) - Poor aftersales support (no callbacks, ignored emails) - Lack of transparency and accountability The pattern is clear: strong sales effort upfront, then avoidance once the deal is done. It feels deliberate—especially if you’re travelling from far and can’t easily return. If you live far away, think very carefully before buying from CarTime.
As we were looking around to buy a new car a salesman approached, introduced himself as Pip, then said if you need any help or information I'll be over at my desk, he wasn't pushy or trying to sell us anything, but when we saw what we wanted he gave us all the help and info we needed and made me feel so at ease all the way through the process, highly recommend this guy as he has the knowledge and personality what a salesman should have. Thank you Pip.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
