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Carsa Halesowen
124 Dudley Rd, Halesowen, B63 3NS
halesowen
4.3 (12,011 reviews)
Carsa Halesowen
124 Dudley Rd, Halesowen, B63 3NS
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Honestly where do I start? I have already written a bad review once on here hoping that it would make them actually resolve my issue … still having the same issue 3 weeks later. It is literally IMPOSSIBLE to get hold of the customer service department, you are damned if you have an issue as there is no sense of urgency. I am still having problems with my EML, I went to their garage 2 weeks ago and all issues were ‘resolved’ only to find out whilst driving home 2 weeks later that it has come back on! My warranty is due to run out next month and there is no way I am paying for this issue out of my own pocket when this should have been fixed weeks ago. When I got though to customer service yesterday I spoke with a man who was going to chase my complaint up and speak with the garage about getting me a hire car, I was told I would get a call back later in the day and guess what… nothing. Today after several attempts to get through, I spoke with the same man whose customer service skills were absolutely dreadful. They want me to drive a faulty vehicle to their garage over 45 minutes away so the mechanic can look again at the engine. Bearing in mind that I made them away I have a baby, I did not feel confident driving in a vehicle that could potentially break down on the side of a motorway. If someone could actually call me back that would be a great start. AVOID AVOID AVOID!!
I got the car I wanted at a fair price. Both of the sales people that helped me were very good - they gave me time to think and view the car without pressure. The process of reserving a car and getting it moved to a local site works well. The only suggestion I have is that I was buying a hybrid car and It wasn't really possible to get an idea of the state of the battery, and the car wasn't charged at all so I couldn't test drive in E-mode. This was rectified for when I came to collect the vehicle and I could see it charged before I had to finally commit (I was even sent a photo of it on charge the day before, which was reassuring). What would have been really helpful though is a battery health report with the vehicle up front - not sure if these are expensive to do, but I think they would help a lot on any EV sale. All in all, I received very good customer service and I am happy with the car. Thanks to Rubel and Laila-Mai at the Gloucester branch
All staff I spoke with were very friendly and as helpful ask they could be. Hannah in head office was so friendly over the phone and talked through all steps clearly and patiently. Originally my car was not delivered to the Southampton branch as organised, and I was only told the evening before I was due to collect the car. There was a lot back and forth with reorganising this. Callum in Southampton was helpful, welcoming and very keen to help me buy the car, although he was very knowledgeable, I did find the sales approach for the add on’s a little too persistent.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
