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Carsa Halesowen
124 Dudley Rd, Halesowen, B63 3NS
halesowen
4.3 (12,011 reviews)
Carsa Halesowen
124 Dudley Rd, Halesowen, B63 3NS
First time buying a car from Carsa. Found a suitable car. Cameron helped with the part ex valuation and he was accommodating in getting a Discount of the car price due to some things noted when seen. When picking up the car dealt with faz, he was very helpful and gave great customer service. Gave some very helpful advice about cars and we felt very comfortable during the whole process and dealing with him. Would recommend Carsa to people
Purchased a car from the Bradford branch back in January. In addition I had purchased the gardx paint protection. After a week or I noticed white marks all around my car so after a couple weeks and two-three cleans the white marks were still present. I had got back in contact with the branch and told them my issue following the paint protection being applied. They had asked me to return and get the car sorted. After, I had contacted gardx as there were still signs of these marks. As told by one of the gardx technicians this should have never been applied to my car as it matte and they have used the wrong one (they shouldn’t do matte cars as they don’t stock the correct protection) following my meeting with the technician, he said the only way to solve this was a respray as after trying to use the wrong protection, not just once but twice as affected the body work and nothing else can fix it. I have sent three emails, attempted to call multiple times and also left a complaint form online and no replies! Beyond a joke
So far not off to a good start. When I turned up to test drive the car the back tire was visibly flat so they had to inflate the tire before me going on the test drive. I suspected then the tire had a puncture but have it the benefit of the doubt. Upon collecting my car a week later I ask what pressure the tire was and again it had dropped 4 psi bars, Sunday whilst on the motorway the tyre light comes on dropping down to 28psi so as I thought the tyre has a puncture. I was told when they sold me the car if there was an issue with the tyre after I brought it would be a case of contacting customer care and they would likely advise take to Halfords for a repair. When I collected the car due to the tire issue I did get the sales rep to send an email to customer care which he did also voying in other staff members as I didn’t want any come back from the tyre. I called customer care Sunday who don’t work, phoned the Southampton branch who advised you need to email them. I have emailed to which you just get an automated response saying they will reply in 48-72 hours, I have also phoned there head office several times today and everything I’ve been connected to customer care it just goes to an automated message saying open 8am-5pm and please email. So far terrible customer service you leave your customers just to email and await responses without having anyone to speak to or make contact with. I don’t really see why I should sort the tyre issue at my own cost when the issue was raised on test drive.
The buying process was very slick. Comms were good and prompt. I dealt with Harvey at Towcester who was excellent. Very open, not pushy and happy to help. My only frustration (and hence 4 stars not 5) was a lack of willingness to negotiate price. I understand why (you work off algorithms) but it remains a small niggle. That said, I purchased the car, so my overall experience was clearly good.
I purchased a vehicle from Carsa Towcester and unfortunately my experience was not a positive one. The sales process felt very pressured from the beginning. The vehicle I was interested in was advertised as being available at the Towcester branch, however when I arrived I was informed that it was actually located in Southampton. I was told I would need to pay a £200 refundable deposit to have the vehicle transferred to the dealership. I was assured several times that this deposit was refundable and that the vehicle would arrive within a few days. At the point of reservation, I was also encouraged to complete paperwork as though I were already purchasing the vehicle, which I was told was standard procedure. After agreeing to this process, the vehicle then took over a week to arrive. During this time, due to personal circumstances and needing a vehicle urgently, I informed the dealership that I had found a similar car elsewhere and asked about cancelling. Despite the vehicle not having left Southampton at that stage, I was told that if I did not attend to view the vehicle, I would lose my £200 deposit. I felt this was unfair given the circumstances and the assurances initially provided. When the vehicle finally arrived, I inspected and test drove it and it appeared acceptable. However, I again felt under pressure to make an immediate decision, as I was told the vehicle would not be held if I wanted additional time to consider the purchase. Due to needing a car quickly, I proceeded with the purchase on the understanding that I would have the vehicle independently inspected afterwards. The payment process was also uncomfortable. When my bank transfer initially failed, I was encouraged to go directly to my bank branch shortly before closing time to complete the payment. While at the bank, I received a phone call from the salesperson asking where I was, as they believed I was taking too long to return. Following purchase, an inspection of the vehicle identified that both front tyres were excessively worn on the outer edges and showing signs of cracking. I raised this issue with the dealership by email but received no response for four days, until I attended the branch in person. I was then informed that because there was 3mm of tread remaining in the centre of the tyres, they considered them legal and would not assist further. Overall, I found the experience disappointing and unnecessarily pressurised. I would strongly recommend that anyone purchasing a vehicle from this dealership ensures they have an independent inspection carried out as soon as possible and takes time to fully consider the purchase before committing.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
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