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Carsa Cannock
Eastern Way, Cannock, WS11 8XR
cannock
4.4 (11,607 reviews)
Carsa Cannock
Eastern Way, Cannock, WS11 8XR
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This was our second time using Carsa in Bishop Auckland (Durham Branch) and once again have had a great experience and have drove away with a quality car. A huge thank you to Ruby, who was amazing from start to finish. She handled all of our questions with ease and was always patient, helpful, and professional. It made the whole experience so much smoother & she is an asset to your team.
Jordan and Kevin at Towcester offered a great service! We went to view a car and were given a genuine friendly approach. We mentioned a concern with how the car sounded and with no hassle the car was in the workshop and repaired before collection. On collection the team were friendly and helpful and it was a smooth transaction. Would highly recommend!
Went to Carsa in Halesowen. Salesman not at all interested,had to ask at least 5 times on each car of interest to us and after prompting he just muttered that is sold! and just wandered back to his desk looking totally disinterested at his laptop. We just walked out jumped in our car and bought a car from elsewhere!
After initially paying £39 to "reserve" the car and have it delivered to a local branch with a planned test drive at 12pm, I had hopes. The website advised that it could take upto 3 working days for the car to be moved so I thought I'd opt for the 4th working day to make it easy (Friday 9th April) having reseved the car on Easter Monday. Received a phonecall on the evening of the 3rd working day (Thursday 8th April) advising that the transporter moving the vehicle was due to leave at 9:30am so it may not be here by 12pm and that they would call once they've received it, made sure it was all ok and ready for me to drive - great service I thought. Another call just after 9am on the 4th working day advising that it still hadn't left (wasn't supposed to leave for another 30 minute anyway) and that it was more likely to be 3pm before the car would be available. As I was in the area, I chanced at 2pm to see if the car was there. Had a look around the branch and it was nowhere to be seen. Popped inside to query the whereabouts only to be told it still wasn't there and wasn't likely to be until the end of the day. A bit annoying as I had booked the day off specifically. However, I was advised that as soon as it was in and had been checked over I would receive a call with the hopes of seeing it the following day. Didn't receive any further calls so at 11am on the Saturday I tried to ring - absolutely no direct number to speak to anyone at the branch so went through to a switchboard where I was told the vehicle hadn't even left the Eastleigh depot where the cars are verified?! So not only had I booked the day off for no reason, I was then lied to on three separate occasions about the vehicle's availability. Requested the refund of the reservation fee (which I did get back on the same day requested) and went about searching for a different car with another garage. Ended up finding one and making a purchase on the Sunday. I've just received an email on the 9th working day (the following Thursday) advising that my vehicle still isn't in! I will never approach this company in the future. Be warned about the miscommunication you may receive when dealing with them. The only postivite notes were the ease in which to reserve the car and also receiving the refund. Everything else borderlines a farce.
I gave a 5 Star Review for what was an excellent purchasing experience, however, 7 days later with a non-functioning vehicle that failed on the journey home from collection, I am stuck in a non-responsive loop with Carsa. Notified customer care of the failure with the DSG gearbox on journey home from collecting and I am now 7 days on, not able to use the vehicle, chasing every day for any kind of update but to no avail. I am more than prepared to overlook the late Friday failure of the vehicle and write off the weekend within timescale; what I am not prepared to accept however, is to be at the end of the 4th working day of the week at 44mins of being on-hold waiting to speak to someone for an update after being told (for the second time this week) that I will receive a callback by 5pm. I have emailed, provided details, photos and videos as per request of CARSA with the faults registered on the vehicle and despite it quite clearly needing to be trailered to a local garage or back to Carsa Bolton for a diagnostic, it is sat outside my house like an expensive ornament. Fabulous sales team, high energy, personable, professional and courteous. Clearly take pride in their work, the managers on site in Bolton were absolutely fantastic and Jonny (apologies if I spelt this wrong) who oversaw the sale was quite brilliant. Buyer beware! If your vehicle fails, you will not be offered a courtesy car, nobody you speak to will take ownership of a resolution, everything has to be escalated to a 'higher manager' for authorisation and you will find yourself like me, without a car, financing an inoperable vehicle and left trying to find a reasonable way to make yourself heard, but failing. So, Carsa, you have clutched defeat out of the jaws of victory for customer experience. This is a real great shame as the standard of customer care at point of sourcing and purchase online and in-branch is absolutely fantastic. (Jimmy in the sales team online was great, responded quickly, clear & concise and super professional). I am trying to be optimistic & positive as this is my nature, but am I wrong to feel dejected that my new purchase sits unattended on day 7 and the company that sold me the vehicle are not doing anything? Trying to balance this review but I do not feel that a vehicle breakdown needs to be a complaint, these things happen. It is how they are dealt with that counts and I am going to state that I believe it to be entirely unreasonable to not even have a starting point for a solution after 4 working days. Carsa, please treat me with the same respect you showed me as a customer when I was buying.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
