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Cars Of Penarth Road Limited
Performance House, Penarth Road, Cardiff, CF11 8TW
cardiff
3.9 (61 reviews)
Cars Of Penarth Road Limited
Performance House, Penarth Road, Cardiff, CF11 8TW
\u2b50\ufe0f (1 star \u2013 only because zero isn\u2019t an option) Absolutely shocking experience from start to finish. Unless you\u2019re buying a \xa350k+ car from them, don\u2019t expect to be given the time of day. The only positive was the female receptionist, who was lovely and polite throughout. Unfortunately, that\u2019s where the good service ended. The man who answers the phone on Wednesdays openly admitted he \u201conly works Wednesdays so it\u2019s not his job to know anything.\u201d That pretty much sums up the level of professionalism. Phone calls were rarely returned, and when I did eventually get through to someone, the line was either disconnected or I was repeatedly hung up on. There was zero accountability. My car sat with a third-party mechanic for five weeks, yet nobody at Cars of Penarth felt responsible. The lack of communication and consideration was appalling. To make matters worse, because I was financing a \xa313k vehicle, I was told they didn\u2019t have to explain anything to me as \u201cthe car isn\u2019t yours.\u201d Completely unacceptable attitude. Needless to say, the finance company has now removed them from their trusted garages list. Avoid at all costs
Worst customer service ever received when trying to view and test drive a car, Didnt make me feel welcome at all and when asking genuine questions about the lack of service history but ( advertised with service history ) was told thats how it is and not their problem if the previous owners didnt service the car. BMW 640d 89k with no history other than BMW 11 years ago of course im going to ask about the service history. when trying to be fair making the point if i take it to bmw and it needs a major service or any small issue would they do it for me, i received attitude and was told to stop wasting each other's time its a 12 year old car course there will be issues. Dont get me started with the front bumper cameras being painted over and the roof not locking correctly.... How about dont waste my time and advertise your cars correctly.
I recently purchased a BMW Z4 from here, what a great and positive experience, nothing was too much trouble. A very chilled way to purchase a car, no pressure at all, had a lovely long solo test drive, the car was as described and of great quality. Steve harris was an absoloute star, nothing was too much trouble, Myles also a lovely guy. The car was prepped perfectly for me on pick up, and properly sorted. I highly reccomend buying a car here. Pop in and see for yourself. Massive thanks again to all concerned. Top marks. 5 stars all round.
What a disappointment. We inquired about a car we were interested in buying. We were told it was not immediately available and they will make a note to get in touch as soon as we can go to view it. We followed up by email and had no reply. Decided to go in to find out what's happening. When we got there we were just told it's already been sold the previous weekend and to top it all it it's still being advertised on their website.
Great place to purchase a car . Great stock from a Fiesta up to a Bentley what ever your budget . Always personal service from a very experianced staff and managment. Over the years have purchased many great cars and have had no issues that they havent rectified straight away . Well done keep the good work up 5 stars
The service We received from both Steve & Myles has been outstanding! From our initial enquirey to collection our experience was excellent. We were offered a very good px price for our trade in and when we arrived to view/collect the vehicle, were just left to inspect and test drive at our leisure. The car was turned out immacculately and consequently we purchased the car.(It was well worth our 10 hr round trip!) The car developed a minor fault and upon calling Steve He authorised a repair at our local garage. I cannot praise these guys enough and highly recommend them as one of the best garages I have bought a car from in over 45 yrs of motoring and quite a few cars owned! Thank you Steve & Myles.
I\u2019ve been to many dealerships in my time, but the guys here really go the extra mile to satisfy a fussy customer. I want to thank Mark,Steve and Miles for the professionalism and ease in buying the BMW , the car was presented in immaculate condition as I would have expected - I would highly recommend a visit here and will certainly return in the future - Many thanks guys \U0001f60e
I had an excellent experience with this dealership. Steve provided outstanding support from my initial enquiry through to the handover, and I can\u2019t thank the team enough for accommodating all my requests\u2014especially with me travelling nearly 200 miles to collect the car. I will certainly be recommending you to friends and family, as the level of service made the journey well worth it. I look forward to returning in the future.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using JudgeService.
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