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Broughton Motor Company
Broughton Hall Road, Broughton, CH4 0DT
broughton
3 (101 reviews)
Joined 2015
Broughton Motor Company
Broughton Hall Road, Broughton, CH4 0DT
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Bought my son\u2019s first car from Broughton Motor Company recently. Friendly and helpful service, throughout the buying process. After sales service very good \u2013 found a few minor issues with the car but Rich was very accommodating in getting the issues fixed and did so promptly so my lad wasn\u2019t without his new car for long. Thank you!
I recently bought a VW polo from Ian. I liked the idea of a 3 month warranty so I bought my car from this dealer rather than privately. I had a couple of minor problems with the car but I rang Ian and took the car back twice. On both occasions my car was fixed promptly. Broughton motor company is somewhere I would buy a car from again. Thanks for all your help !
Big guy, late 40s, said he used to work at 53 Ford. He was charming until I insisted my MIL got an RAC/AA check. My MIL called to arrange this and he immediately turned. He said, "oh no you may as well buy a new car. I had someone in here spent money on a check, said there was something wrong with the clutch and gearbox and didn't buy the car". He then put the phone down! My MIL was left reeling. This rang alarm bells for me. If someone won't let you arrange a check, they know the check is going to reveal something about the car.
We found the sales people friendly and very helpful when we arrived to look at and test the Kia Ceed, and Part EX our Nissan Qashqia. They offered a reasonable Part-ex figure considering its state. My wife drove the test and liked it immediately, we checked the MOT, there were no failures and all seamed OK so we paid a deposit, and purchased the car a few days later. It was like a new car inside. The body work was good and they gave a 3 month warranty. We took the car home and had a mechanic friend take a look at it. He was surprised that the MOT had not picked up 2 items that should have been advisory. The rear offside tyre and the front nearside ball joint. However the garage immediately agreed to fix these faults and sent me to their repair agents, Flintshire Tyres and Auto Care, who did an excellent job very quickly. Their test driver after the repairs said that there was another noise he would like to investigate and could they have it for a day. This was in October and unfortunately I was not able to let them look at the car until early December when they tested it and confirmed they required it for the day on the 10th. They found that the front nearside shock absorber was defective and changed it. Throughout all this the Broughton Motor company behaved in a totally professional way. All the people we dealt with were very helpful. The car is now perfect and we are very pleased with it. And if it became necessary we would certainly buy another car from them.
Wish I could give more than five stars! Highly recommended. Really professional and friendly service. Love my car. I had an issue with it two weeks after I bought it but it was quickly fixed for me. Great communication and would go back in the future to purchase my next car :-)
Bought a BMW 1 series from this garage about 3 weeks ago, garage told me they'd MOT the vehicle for me and have it serviced within a couple of days (and they did) passed the MOT with no advisories, however we were made aware of a recall at Bmw for the car, so the next day we took it to the dealership. BMW did a full vehicle inspection after sorting out the recall issue and found a few major faults with the car that they state "there's no way this should've passed an MOT" BMW found the n/s/r shock absorber was completely shot and leaking oil very badly, as well as some bushes on the front that were cracked and broken (they sent us a video to show the issue, as well as explained it to myself there and then) even stating the car shouldn't be driven in that state. Not really what you expect from a car that had it's MOT done the day before, had us worried that garage possibly just passed the car without giving it a proper check??? But was assured by dealership that those were the only faults they could find. Called up Broughton Motor Company, to claim on the warranty, and the guy didn't sound too impressed, said he couldn't fit it in that week for the jobs, so we took it in the following Monday, jobs were done quickly and we had the car back by Wednesday, but missed out on 5 days of work (loss of income) due to having no car (BMW advising not to drive it, and having to take the car back to the garage for the 2 days to be repaired), least to say we weren't happy about that. Other than that, everything else was fine, and everything was smooth, had log book within a week and car runs fine now.
purchased a ford kuga last week from broughton motor company, ian was brilliant, very nice to talk to and a great help. drove the car away the same day. very nice car. phoned a few days later to let him know of a small clicking issue with car. got it booked in and seen to today for diagnostics. and awaiting a date for wheel bearing to be replaced hopefully next week. overhaul very happy with my purchase. thank you ian. i highly recommend your car sales
Never buy a car from there we bought a car a month ago after driving from us for about 3 weeks the car stopped working barely contacted the owner where we bought the car from because we had a warranty but accordingly he did not pick up the phone for a few days when he picked up the phone finally we told him the car refused to work left us on the road accordingly a mobile mechanic came and stopped a big problem and said that the car would cost around 2000-2500 \xa3 to fix we told the owner we did not want the car if he did not fix it he came after 3 days picked up the car kept it for 5 days in Chester he said it was done yesterday we took the car back today we went to the shop and the car completely blocked and left us on the road .. Nothing has been done to the car maybe he lied to us that it was in the service because if it really was in the service and it was worked on today a day later after the repair and he would not have left us on the road again NEVER BUY CAR FROM THEM NEVER
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