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Ashford Panelcraft
Unit 1 Riverside Business Park, Mace Lane, Ashford, TN24 8PE
ashford
3.6 (106 reviews)
Joined 2022
Ashford Panelcraft
Unit 1 Riverside Business Park, Mace Lane, Ashford, TN24 8PE
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Bought a cat N VW from here 2 months ago. Brad and Garry were really helpful and professional, with good communication and service- can't fault them. I used an external company to inspect the car & they fixed a couple of suggestions without any trouble. They also did a patch repair on one of the tyres a few weeks after purchase, however weren't able to fix an ongoing issue with tyre pressures and noise. Would definitely recommend if willing to accept the risk with written off cars.
If I could give them no stars I would, if you want a car that breaks after a week go see them, absolute joke of a place, bought a car from them four weeks ago and because they had just sent of the sorn asked if I paid a little extra then they would tax it first thing at the post office Monday, well stupid me for believing this, roll on two weeks and I get a warning through my door that my new car is not taxed!!! Called the garage to be told oh yeah we couldn't tax it, ok so you weren't going to tell me (even though I left my number and email and just keep the money then!!!!! Then engine leaking oil, like a flood, coolant dissapearing every two days, engine management light on every other day and drive now covered in oil. Raise the concerns and they get stroppy on the phone, not until you threaten legal action and ombudsman that they listen and refund you, DO NOT BUY from them and if you do pay on credit card, they do not tell you of any problems they know the cars have, dont tell you the cars are insurance wright off repaired either, and some how cars with these problems magically pass an MOT when they shouldn't. Not posting this to be a dick but want other people to waste their money, stay clear like the plague.
Recently bought a Mokka from here and I haven\u2019t got a bad word to say. Service 1st class, however I\u2019ve now had the car for 6 months and have had nothing but trouble. Basically they sold us a dodgy car and just made it look good and a good deal. I will never go back there again
Do not buy anything from this garage. My son bought a Cat N Peugeot 208 from them in October. He's since had to replace the alternator, fan belt and clutch cylinder. I had the work done elsewhere as I don't trust the garage EKS uses. They refuse to reimburse my son as the 3 month warranty is up (by 5 days) and apparently the issues are now considered fair wear and tear. Will be reporting them for unfair practices.
No, no and no I will not be giving you a \xa3300 none refundable deposit to reserve a Cat S car, or any other car. I phoned this garage about a vehicle and was asked to pay a \xa3300 \u201cnon refundable\u201d deposit before I had even viewed the car. I was explicitly told that if I came to see it and decided I did not like it, I would lose the deposit. No written terms, invoice, or pre contract information were provided, and nothing was offered in writing to confirm what I was supposedly agreeing to. When I challenged them they cut the conversation short saying "we'll see you tomorrow", and ending the call. Because the payment was requested during a phone call, I believe this is a distance contract situation and the Consumer Contracts Regulations require key information (including cancellation rights) and confirmation of the contract on a durable medium. None of that was offered. I also believe a blanket \u201cnon refundable deposit\u201d taken before viewing, with no written terms and no link to any genuine loss, is likely to be an unfair term. Government and CMA guidance indicates non refundable deposits should be a small percentage and cancellation charges should reflect a genuine estimate of direct loss. I chose not to proceed and I would advise others to be very cautious and get all terms in writing before paying anything.
Please do not buy from here. My daughter bought a Peugeot 208 4 months ago, she started needing to put oil in almost daily as her oil light continously came up. Took it to our local trusted garage to investigate, they basically said the car needed a new engine. My daughter took the car to we buy any car to sell to them to atleast gain some of her money back and was informed that the car had been written off previously and this garage had repaired and sold on without making my daughter aware. This meant her insurance was also invalid. She had been driving around for four months in a death trap. It seems I'm not the first person to say this reading through these reviews. Make sure you do your checks. They are putting people's lives at risk. On a separate note, we buy any car were great and gave her a good price for it considering the findings. So my advice is, if you're in the same situation, go to them to atleast get some of your money back.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using JudgeService.
