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Arnold Clark York Motorstore / Vanstore
York Business Park, York, YO26 6RB
york
4.7 (185,020 reviews)
Arnold Clark York Motorstore / Vanstore
York Business Park, York, YO26 6RB
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A big thank you to Andrew on reception at the Arnold Clark Seafield Service Centre for the friendly and helpful way he dealt with booking in my car for a minor repair. The job was done very quickly and I'm very happy with the outcome. Many thanks to Andrew and his colleagues
I had an excellent experience with Arnold Clark, and I can’t speak enough of Kyle, who was my consultant throughout the process. From start to finish, he was professional, knowledgeable and genuinely helpful. He took time to explain everything clearly, answered all my questions with patience, and made the whole experience feel easy and stress-free. Thanks to him, buying my new car was a smooth and enjoyable experience. I would highly recommend Arnold Clark to anyone looking for a reliable and supportive car-buying journey .
Arnold Clarke 2 Mid Craigie Rd, Dundee DD4 7RH. On February 6th, my daughter was quoted £1,406.61 by The manager for diagnostics, a high-pressure fuel pump, and a battery installation. The car was to be towed on February 9th, with an estimated 1-2 week turnaround. However, due to repeated system errors, the car was refused on delivery. She had to repeatedly call to clarify the booking. Every time she called, staff could not find her details on the system. Promised callbacks never happened. The initial diagnosis was incorrect. She was told the fuel rail and leak-off pipes were needed (£1,900), only to later revert to the original fuel pump issue. Deadlines shifted repeatedly, and she had to call in for updates, contrary to “promises kept.” When the car was returned her, a part from the bonnet was found in the back of the car. Upon her returning it, the garage glued the part back on to the bonnet as the clips had snapped off , but it came off after a day—falling short of their “value for money.” This situation could have been extremely dangerous. If the bonnet had lifted it would have obstructed her vision while she was driving with her two young children in the car,or alliteratively the part could have detached and caused damage to other road users. The brand promises “We make it easy,” “It’s about you,” “Promises kept,” and “Genuine value for money.” I did not experience these. Given the inconvenience, repeated administrative failures, incorrect diagnostics, delays, and the unsafe and inadequate repair to the bonnet, I formally requested that Arnold Clark take full responsibility for properly repairing the bonnet. asking that repair must be carried out to a safe and professional standard, restoring the bonnet to its original condition prior to your involvement, now 2 things here, after part came off (after they glued it)the garage manager said what makes you think we did it well i ask why would you attempt to fix it if you didn't break it ? well ill tell you why we know is because my brother works in a garage in Manchester and he has always told us take photos of the car before it goes in a garage in case they scratch it which we have always done so next stop is small claims, secondly in order to be fair they said to her she only had to pay for the part which considering the the amounts of weeks the car was in the garage seemed fair, i have written to the C.E.O Eddie Hawthorne, no reply, no acknowledgment ...there tag line "promises kept,We Make It Easy,It’s about you. well i failed to see that !!!
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
