(View 22,028 vehicles in group)
Arnold Clark Renault/Dacia (Dumbarton)
Dumbarton Road, Milton, Dumbarton, G82 2TZ
Arnold Clark Renault/Dacia (Dumbarton)
Dumbarton Road, Milton, Dumbarton, G82 2TZ
(View 22,028 vehicles in group)
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Two things went wrong. 1. On a diagnosis (not a repair, a check to see whats wrong) on my corsa for 30 mins work they invoiced my company 155 pounds. Answer was boot not opening and key stuck in ignition. I already knew this is wanted to know possible issues. But here is the kicker diagnosis for Mclaren 570 was 150 pound for the hour. I actually showed them the report that had all the suspected issues and costs for repair against there report that was 5 pounds more expensive. 2. I was actually offered £5000 for my 2 cars i have and we buy any car who everyone knows undervalued cars for quick cash offered me £7500 for both cars. I knew they were getting bad after customer services was removed from the main head quarters but Jesus.
Terrible experience, new car not valeted, didn't process my charger install until I'd been chasing them a week, but most importantly they registered a random car in my name. Had to spend an afternoon on the phone to the police, DVLA and Arnold Clark to mitigate this and still won't be resolved for several weeks.
I had a really positive experience buying my car from Arnold Clark. The whole process was smooth and straightforward from start to finish, with clear communication and no unnecessary stress. The team were helpful and professional, even though I was collecting a Peugeot from a Vauxhall branch, and the handover was handled well despite the branch being rather busy with different customers both in-person and on-the-phone. The car was clean, well presented and in great condition when I picked it up, with that fresh new-car feel. Overall, I’m very happy with the purchase and the service I received.
Avoid using this company at all costs. I bought a car in September 2024 and only had the vehicle 18 months and the wet belt snapped due to Arnold Clark not servicing the vehicle before I became the owner. I was then faced with a £1400 bill to cover the new wet belt cost and was told that this was not covered under warranty even tho the vehicle has only covered 31,000 miles and the wet belt is not due to be replaced until 50,000/70,000 miles. I contacted Arnold Clark for assistance on this matter on the 25th June and was told that someone would contact me back and here we are 6th July and not one person has bothered to contact me. They are quick enough to take your money and sell you a vehicle but if anything goes wrong with it and is potentially covered under warranty they don’t want to know. I’ve been a customer of Arnold Clark for about 10 years since I started driver but enough is enough, I’ll never buy another vehicle from Arnold Clark if this is the sort of aftercare you get! Shocking how you can get away with treating customers like this.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
