|
Beta
70
Arnold Clark Renault/Dacia (Dumbarton)
Dumbarton Road, Milton, Dumbarton, G82 2TZ
dumbarton
4.7 (186,890 reviews)
Arnold Clark Renault/Dacia (Dumbarton)
Dumbarton Road, Milton, Dumbarton, G82 2TZ
Are these results helpful?
Help us improve
I bought Nissan Juke 2017 and car was very nice. Joshua also has nice nature. Service is very smooth and easy. Whenever I need any help and I call then Joshua always helped me and attend the call and if he busy then he called after few minutes whenever he free he calls back. Joshua was not in when I went to collect the car. Then Denisa helped me to do all the documents and answered my all questions. Really good experience with both of them.
I purchased a 2023 Kia Niro EV in Sept 2025, through the Arnold Clark Stretford branch. The car was faulty from sale, and both the Stretford branch and Arnold Clark aftersales and customer services have been an absolute nightmare to deal with since. Within the first month a coolant alert light started coming up intermittently. The car was under warranty with Arnold Clark, and I had to take this back to the Stretford branch several times. The branch ran a diagnostic and initially said the car had no issues and was safe to drive, despite the alert continuing to come on! I then had to take the car to a Kia garage who carried out their own diagnostic and found the EV battery to be leaking, which is apparently a massive safety risk. The mechanic advised that he wouldn’t put in writing that the car was safe to drive due to the risk of fire or combustion from the leak. Despite this, I had to repeatedly argue this point with Arnold Clark Stretford who continued to try and tell me it was safe to drive. The car went to the garage in November, and I called for an update on the battery replacement a couple of months later and was informed that the Stretford branch hadn’t even authorised the replacement. I was then told that it was likely going to take another nine months to replace the battery and offered what I believe to be some very poor replacement options. At no point have the branch been apologetic or offered a refund. The car was eventually repaired, and I picked this up at the end of March, six months after the fault first arose, having only been able to drive the car for only a few weeks since purchase. The interior of the car was covered in mould from the time it had been in storage at the garage, no attempt had been made to clean this. Then, the coolant alert started coming on again and an additional alert light parking distance warning system, which now only seems to be working intermittently. I emailed Stretford, their sales manager Jack, and aftersales, in early April regarding the alerts and despite chasing received no response. I emailed again copying in their CEO, Russell Borrie in early May requesting a refund back on the car, due to the faults since purchase, again they’ve completely failed to respond. I called aftersales a couple of weeks ago and was assured the Stretford branch manager had been instructed to contact me within a few days. Yet I’ve still heard nothing. From my experience their aftersales is basically not to reply and hope that you just go away and it's right through the company not just the branch. I’ve incurred loads of costs due to all the issues I’ve had with the car, not to mention all the stress and massive inconvenience this has caused me. Arnold Clark don't care at all. I raised this earlier in the year, and Arnold Clark acknowledged that their service had: ‘fallen far below the standard of service they aim to provide... and this had been escalated to management to provide a fair resolution.’ However, when I chased this up after having again received no response, I was told this had been dealt with internally through their HR policies and that I would be getting no further response! Not sure how they think dealing with it internally helps me in any way. It doesn't address the losses or propose any kind of resolution, it's just a complete sham of a response to get me to go away. My complaint has now been promoted through the motor service ombudsman so hopefully I will get somewhere that way. But all in all it's been a dreadful experience with Arnold Clark, still having fault issues with the car and considering how untrustworthy their aftersales are, they are definitely not a company I’d recommend or would purchase anything through again.
We had to ask them for assistance first pointed in the right direction left us to browse then spoke to a sales representative (Bill Iqbal)who was helpful with our enquiry on a potential purchase of a car from start to finish which would have to be brought down from Glasgow for us to inspect and test drive including financial assistance top notch customer service from start to finish
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
