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Arnold Clark Motorstore (Motherwell)
Shields Road, Motherwell, ML1 2LB
motherwell
4.7 (185,020 reviews)
Arnold Clark Motorstore (Motherwell)
Shields Road, Motherwell, ML1 2LB
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We were given insufficient guidance on controls or display equipment and advised it was straight forward. The initial part of our journey we belatedly found that the climate control had been turned up to max on near side and cool on drivers and we ended up having to go into service area on M1 to find out how to reset. Other issues on digital display not explained. The sales team advised that the vehicle was given a full check this was not true they had not installed charging lead and were not aware and some other parts were missing from rear compartment to boot and not explained until I highlighted. Water pooling in all car door cills indicate rush job cleaning approach. We had to push on temp insurance. We were told that we could arrive early ie 30min before allotted appointment and were advised we were too early. We were told we could take car for test drive and this was overlooked. WE were not advised about the car stop button. We have been promised removal of our dash cam set to the car we exchanged and we hope that they honour this in a timely way. No guidance given on app that we are still struggling with. We rang about some issues on the 10th and were advised that they 2sales team reps were not in but one of the other sales managers would ring me and a note of concern would be sent to the sales manager. We were sent 2 docs by email pdf password protected but one is not attached properly or it is a tech issue? I am not sure where the electronic copy of manual is but think it is on app. Allowing customer to set off with climate control turned to max depleted the battery quickly and we had a return journey of 150miles. We stress that the sales manager that dealt with us was polite but he should have a check list and was quick to move on to his next customer. His assistant was not conversant with all matters on paperwork but was polite but our temp insurance was overlooked until reminded. No info given on road fund license we ended up on the web double checking. If the car had been prepped properly and not rushed then we would have thought that phone installation would be reset and their our 2 other person phones which are the sales team left on along with journeys and other info stored. Initial mistakes on sales contract had to be corrected by myself also we should have been given at least a telephone number of the Nottingham sales office.
From start finnish the experience was easy staff are friendly and easy to chat with and not pushy that you jave to purchase a car there and then. Tbh I went in on Tuesday morning found a car was able to get the finance sorted and the car was ready for me to drive away Tuesday evening.
My dislikes are the car has a few issues regarding my back passenger doors/ handles plus the engine cover is missing from under the bonnet lid there is also damage interior to my middle glove compartment damaged leather which I felt should of been mentioned.. after checking the vehicle online I noticed the car had failed 2 MOTs which where a concern and 2 services on the car are missing the year 24/25 something i asked for but was told there missing.. I have bought lots of cars from arnold clark especially the one I traded into you my concern is the lack of telling the purchased person who is giving good money to your company especially with finance not a issues here it was straight cash and I feel personally some extra care to someone like myself who is coming to your showroom and expecting more attention i feel as if I have been in away let down.. but apart from that the car dealer who dealt with me was nice and warm towards us.. its just the lack of letting me know the underlying problems which has came with my kia car has put in a way a damper on coming back in the future.. Regards James Ahe owner of kia xceed.
Ryan Mckinnon service manager at Mercedes Benz Grangemouth is one of the nicest and most helpful people in the car industry. Ryan tried to do everything possible to assist me with a warranty issue. In the end Warrantywise (I don’t recommend them) did not cover the failed parts, but Ryan did try everything he could to get the claim through on my over three year old car. The work was completed perfectly by the service team and the car is now running perfectly. So Arnold Clark Mercedes Grangemouth get a five star review from me. I am 100% happy with the service and work done. Thank you. ETM
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
