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Arnold Clark MG (Bishopbriggs)
Kirkintilloch Rd, Bishopbriggs, Glasgow, G64 2AL
glasgow
Arnold Clark MG (Bishopbriggs)
Kirkintilloch Rd, Bishopbriggs, Glasgow, G64 2AL
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I am extremely disappointed with the level of customer service I received from Arnold Clark Kia Liverpool As a Motability customer, I emailed on Wednesday 4th March to arrange a test drive of the Kia EV4. I initially received a response from Albana Berisha asking what time suited me. I replied requesting Friday 6th March in the afternoon, but after that, I received no further response. I was then contacted by Jamie Perrin, who again asked whether I was a retail or Motability customer—information I had already provided. After confirming this, I was told my details would be passed to Dave Ramsay, the Motability specialist, who would arrange the test drive. Once again, I heard nothing. So I emailed Dave Ramsay directly and did not receive any reply or even a basic acknowledgement. I also followed up with Jamie Perrin on 11th March to explain that I had still not been contacted regarding a test drive I had been trying to arrange since 4th March—again, no response. What makes this even more frustrating is that I was able to arrange a test drive with Stoneacre Motor Group within 24 hours, so it is difficult to understand why such a straightforward request has been handled so poorly here. This level of communication is simply unacceptable. I have had to repeatedly chase a basic enquiry and have effectively been ignored. As a customer, I would expect a much higher standard of service, not to be passed between staff and then disregarded. Very poor experience overall, and not one I would expect from a company of this size.
Christian, our product consultant and David ( Sales GM ) really pushed the shipping depot to deliver the vehicle. Totally professional which gave me the reassurance and confidence that we made the right choice in terms of product and that Arnold Clark franchise was the best fit for us . Professional and personable . 5 star
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
