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Arnold Clark Edinburgh Seafield Fiat/Kiat/Abarth/BYD
50 Seafield Road, Edinburgh, EH6 7LQ
edinburgh
4.7 (185,020 reviews)
Arnold Clark Edinburgh Seafield Fiat/Kiat/Abarth/BYD
50 Seafield Road, Edinburgh, EH6 7LQ
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I have had the worst car service experience since I started driving. I took my car to Arnold Clark Shiremoor. I left the keys with the service receptionist, who asked how payment would be made. I explained that it’s a company lease car and that my company would pay in whatever way suited them—by email invoice and phone payment if needed. She then said they could not send an invoice until payment was made, which made no sense. I asked how we were supposed to know how much to pay without an invoice, but she wouldn’t explain and just repeated that “it doesn’t work like that.” I told her to contact my office and agree on how to proceed. Later that morning, they called asking where the locking wheel nut key was. I told them it should be wherever BYD places it when the car is new, as I hadn’t touched it. I suggested checking the two BYD bags behind the passenger seat and the glove box or under the boot carpet. Some time later, they called again saying they still couldn’t find the key and that I also needed two new tyres. They claimed the tyres were at 3 mm and needed replacing. I pointed out that they were still within the legal limit (1.6 mm) and that I would deal with that another time. They also said I needed a new locking wheel nut (£235!!!) since the original couldn’t be found. I asked them not to order anything until I had checked the car myself later that evening. At that point, She told me the car could not be released and that they needed authorisation from the leasing company for the repairs. I made it clear that I did not want any repairs—only the service—and that my company, not the leasing provider, is responsible for any additional work and the service. Despite this, they contacted my company anyway and tried to sell both the tyres and the locking wheel nut. They even managed to convince my colleague that the car could not be released without a new locking nut, and he was about to approve the £235 cost. I decided to go to the garage in person. I asked if I could access my car (which was ready on the front) to look for the key myself, but the lady from service reception refused to give me the car key, saying the car could not be released because the locking nut hadn’t been paid for—even though the service itself had already been paid she would not give me the key! At that point I genuinely thought it was a joke, but it wasn’t. I remembered I could unlock the car with my phone, so I went straight to it. I checked the BYD bags behind the passenger seat, and in one of them—the puncture kit bag—the locking wheel nut key was exactly where it should be. I took it straight back to the reception and called my company to stop them from paying £235 for something that was already in the car. I found the whole experience surreal. This garage openly tried to push unnecessary work—two tyres that were still legal—and a locking wheel nut that their own technicians failed to locate, despite it being clearly stored in a BYD-labelled bag. I would not trust the receptionist, and I would certainly not trust technicians who cannot find such a basic item in the car. I will definitely not be returning to Arnold Clark.
I had a great experience with Arnold Clark. The whole process was smooth and well organised. My agent Andrew was very helpful, professional, and easy to deal with throughout. He explained everything clearly and made sure I was comfortable at every stage. Really appreciate his support and would definitely recommend.
updated review. would not recommend to worst enermy. saw a ford mondeo 2019 plate on the 17th march 2026. reserved and spoke to Andrew Paterson at kilmarnock who was my sales consultant. at first everything was good, had the car transfered over to Nottingham branch as it was over 200 mile away from me. could have picked the car up on the 26th of March but couldnt due to working so we had agreeed for the 28th on my day off. sorted out a days insureance for when we got the car, went to sign everything until got to the log book(v5) part couldnt tax the vehicle in my name. so i lost out on £25 i know its not much but when you dont get a call to say there has been an issue nothing i could have done, so re arranged at nottingham branch to collect on the tuesday 31st, called up to check everything was ok for the go ahead the car wasnt able to still be picked up, only got told as has a phone call from kilmarnock branch, and i was told i have just got to wait, contacted customer service on the wednesday 1st april they was what i thought was helpful tried to contact the branch couldnt get hold of sales manger, waited on a phone call back nothing up to the date im writing my review, thursday contacted them through email with a complaint and nothing heard back to this date, friday contacted them via live chat didnt feel was much help in the end. in all that thank you to arnold clark ive lost out on money on a days insurance lost out on my time travelling etc put extra wear and tear on my car for nothing, i have contacted the customer service department today to cancel the agreement got told sorry got to be the branch so they put me through, told them im withdrawing my agreement from them and ive also contacted the finace company to tell them ive pulled out, Just to add as well the v5 does not take 3 week to sort i got my last car within 2 days and the log book within about 3 working days of picking the car up. I expect to recieve my £99 deposit back. In theory i ought to get a refund for the day insuracne i got for nothing and loss of my time but wont.
I purchased an MG ZS (registration YB20 BAU) from Arnold Clark Chesterfield in September 2025, and my experience has been extremely disappointing. From the outset, the vehicle had multiple faults, including an O2 sensor issue, DPF problems, ECU faults and repeated loss of power. The car was returned several times for repairs, including being sent to the manufacturer, yet the issues were never properly resolved. Due to the ongoing problems, I formally rejected the vehicle under the Consumer Rights Act 2015. Despite sending this to both the branch and Head Office, I received no acknowledgement or response. As a result, I was left with no option but to part-exchange the vehicle, which caused me a significant financial loss. I paid £12,500 for the car and received only £8,100 in part exchange. I have since also discovered that the vehicle had four previous owners, despite being told by the salesperson at the point of sale that it had only one. This information clearly influenced my decision to purchase the vehicle, and I would not have proceeded had I known the true history. In addition, I experienced unprofessional and inappropriate behaviour from a member of the sales team during collection, which made the situation even more uncomfortable. Overall, I feel I have been misled and let down. The lack of communication, unresolved faults, and incorrect information provided at the point of sale have resulted in both financial loss and a very stressful experience. I would not recommend Arnold Clark based on my experience.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
