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Arnold Clark Click & Collect Swansea
Arnold Clark Click & Collect Swansea
I recently purchased a vehicle from Arnold Clark and unfortunately my experience has not been positive. After collecting the car I noticed several issues that were not clearly disclosed at the time of sale. The front bumper appears to have been repainted and the colour does not match the rest of the vehicle. There is also a dent near the rear tailgate area, and I noticed a brake noise and slight vibration when pressing the brake. I contacted the branch and also sent emails explaining these concerns, but the response I received was not satisfactory and the issue has not been resolved. I expected better transparency and support from such a large dealership. I hope the company will review this situation and handle customer concerns more seriously.
I was undecided about swapping my car . I had the privilege of having Callum Neville as my sales assistant . He answered all my questions sticking to his word on everything he said he would . I am delighted with my purchase as a car is the second most expensive single item you purchase next to a house massive thanks to Callum he made swapping my car a pleasant experience !!!
Arnold Clark Chery Clydebank were superb from first visit to see the cars, test drive, ordering and delivery. Excellent customer relations. I have been buying cars for 40 years and this was without doubt the most smooth and stress free experience. Well done ( and special thanks to Matt)
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
