(View 23,005 vehicles in group)
Arnold Clark Click & Collect Colchester
Colchester
Arnold Clark Click & Collect Colchester
Colchester
(View 23,005 vehicles in group)
Great cars, staff and environment. We didn’t feel pressured when dealing with the salesperson. Staff very knowledgeable and helpful. Some great deals when we purchase our car. We used our car as a deposit (part exchanged) and received a good price for it. Our new car and finance was sorted professionally and without any issues. Car was waiting for us the next day, serviced, MOT’d, cleaned, waxed and valeted ready to drive away. Without any hesitation we highly recommend!
I like to own a mercedes but the service every year are very expensive. I felt that a lot of add on which get charged unfairly. For example I was charged for screen wash when i have filled up before the car get service. I read a lot of negative reviews about the service in Aberdeen, hope it has improved.
I definitely recommend Arnold Clark, the BYD garage Newcastle to everyone. I have just purchased a Ford Puma ST on a 73 plate and I am super happy. I am very particular about the condition of a car and am very very happy. My consultant was Will, who was Amazing, polite, friendly, helpful and very knowledgeable. No pressure at all. A very very happy customer. I appreciated Will's attention to detail, he made me feel so special, displaying my new car in the Happy New Car Day! room complete with red ribbon and a very nice Arnold Clark pink jute tote bag!
On 1 March 2026, I purchased a 2020 Jeep Compass from the Arnold Clark Winsford branch. The vehicle was purchased for £11,000 in cash, together with a part-exchange of my Fiat valued at £3,000. Prior to purchase, I reviewed the vehicle's documentation. The MOT had been completed in December 2025 and showed no advisories, and the vehicle had been serviced just four days before I collected it, with no issues identified. Based on this information, I had every reason to believe the vehicle was safe and roadworthy. Just 14 days after purchase, on Mother's Day, while travelling with my entire family, the vehicle suffered a complete brake failure. I was left with virtually no braking capability and narrowly avoided what could have been a very serious road traffic collision. It was an extremely frightening experience. A few days later, I took the Jeep to National Tyres for inspection. They replaced the front brakes, explaining that the brakes were in an unacceptable condition. They also advised that the brake servo required replacement and informed me that this repair would need to be carried out by Anold Clark. I delivered the vehicle to my local Arnold Clark dealership on 25 March 2026. The vehicle has remained in their possession continuously from that date until the present day, 30 June 2026. Initially the selling branch tried to assist and put me in a hire car at their expense until my Jeep was fixed from 28th March until 1st July. Approximately eight weeks after the vehicle was left for repair, I was informed that Jeep had discontinued the brake servo for the 2020 Compass and that the replacement part had to be placed on back order. By this point, the initial 30-day period to reject the vehicle under the Consumer Rights Act 2015 had passed. Following legal advice from my solicitors, I allowed Arnold Clark a further reasonable opportunity to complete the repair and set a final deadline of 8 June 2026, taking into account that they had already had possession of the vehicle since 25 March. The deadline of 8 June passed without the vehicle being repaired and without any communication from Arnold Clark. Throughout this entire process, I received virtually no proactive updates from either branch. Every update I obtained came only after I contacted them myself. Following further legal advice, I formally notified Arnold Clark that if the vehicle was not repaired and returned by 8 June, I would begin legal proceedings. When 8 June arrived, I received neither the repaired vehicle nor any communication. I had to telephone Arnold Clark myself and was informed that the replacement part remained on back order in Italy and that there had been no progress with the repair for approximately five weeks. This situation has been deeply disappointing because I genuinely loved the vehicle and took considerable care before purchasing it. I thoroughly checked the vehicle's history, MOT, service records and supporting documentation to ensure it was in good condition. Unfortunately, despite carrying out all reasonable due diligence, Arnold Clark Winsford sold me a vehicle that proved to be unsafe and unroadworthy. The MOT completed in December 2025 recorded no advisories, and the service carried out four days before purchase also reported no issues whatsoever. However, the 2024 MOT had recorded an advisory that the front brakes were showing signs of wear and should be monitored. Given that no brake-related concerns appeared on either the subsequent MOT or the most recent service, it was entirely reasonable to conclude that any previous issues had been properly addressed. The complete brake failure just two weeks after purchase raises serious concerns about the adequacy of the inspections carried out before the vehicle was sold. It is difficult to understand how such a critical safety defect affecting the braking system could have gone undetected if the MOT and service had been conducted to the required standard. As a result of this experience, I have completely lost confidence in Arnold Clark. I would not purchase another vehicle from any Arnold Clark dealership, and I would urge prospective customers to exercise extreme caution. Even where all the paperwork appears to be in order and every reasonable check has been carried out, my experience demonstrates that this does not necessarily guarantee that a vehicle is safe or roadworthy. I wasn't offered any formal apology, shocking, on the 1st July i received all money back. AVIOD AVOID!! I had my Jeep for 2 weeks and was in a hire car for 17 weeks waiting a solution, this is unreasonable the whole experience was devastating.
I visited the Stirling Mazda branch because I had a Mazda Mx-5 sport venture and was looking for a larger vehicle. I met up with Tom from Arnold Clark and I now have my new car it’s a Mercedes . I can’t thank Tom enough and would recommend Arnold Clark ‘s Stirling branch to anyone. My new car will definitely be going there for all services.
From the moment I walked onto the forecourt until the day I drove away, the whole experience was incredibly smooth and easy. I went in having absolutely no idea what vehicle I wanted, but I was given tons of time to check out the different models and took a great test drive that covered both city roads and the motorway. Jack was fantastic throughout the entire process. He asked all the right questions about my driving habits to help me find the perfect match, and he really knows his stuff when it comes to the different models and deals available. Plus, he wasn't pushy at all; he gave me plenty of space to check out the cars and was ready to help whenever I had a question. In the days leading up to pickup, Jack stayed in touch to answer my questions and got me all set up on the car apps. When it came to collecting the vehicle, everything was ready to go. The car itself was in pristine, brand-new condition—complete with that iconic new-car smell—and it even came with a complimentary partial tank of fuel, which was a thoughtful touch. The whole handover took only about half an hour, including a really helpful breakdown of how all the tech and features worked. I walked out with a vehicle that ticks every single box for me!
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
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