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Arnold Clark Click & Collect Colchester
4.7 (182,707 reviews)
Arnold Clark Click & Collect Colchester
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Purchased an MG HS Hybrid+ Trophy and while I am pleased with the car itself, the buying experience had some notable shortcomings. Communication could have been more proactive — I found myself chasing for updates on a number of occasions. The salesmen did try but appeared extremely busy, which may account for some of the issues experienced. On collection day, both sets of keys could not be located and after a lengthy wait I was given a demo car to use while the matter was resolved. Despite a price being agreed and quoted in writing, I was subsequently asked to accept an increase due to a salesman error — something I found frustrating given the deal had already been agreed. On the positive side, the business manager secured a strong trade-in value and the discount on the car was generous. I hope the few issues raised are taken on board.
My sales rep Ronald, at the Vauxhall Arnold Clark on Hamilton Road, was presented with my difficult situation with my previous car. I had been stressed due to the scenario and I was treated professionally, with empathy and given what can only be described as years of knowledge but in a non salesman fashion. The attention to detail to find a car that i could fit in was great and he was able to answer all of my questions and put my wife and I at ease. We really appreciate the hours taken to look after us in our choices and to get us back on the road in such a quick turnaround was greatly appreciated.
Fantastic service and response from the sales guy Willie McKenzie at the Kirkcaldy shop. But disappointed with the delay of the Dundee shop in reaching me just to book a repair for a fault I discovered the very day I bought the car and drive home. Phoned the Kirkcaldy shop immediately and was told Tracy from Dundee office will call me since I am within the area and i chose to do It here instead of going to Kirkcaldy so I don't damage something else while driving the car that distance. It took Tracy in the Dundee office over 6days to call me to book an appointment. Imagine not driving a car yu just bought for this long and the appointment is in another 2weeks. Thanks to Willie though. He did a great job.
This is a follow up on what I can only discribe the customer services of this so called business, as being run by delusional clowns. I told you my address was on the order and it was compleate at checkout, it has been confirmed that your delivery agent had the item and it had the correct address but your delivery agent left the item at the entrance of a block of flats, you refsed to persue a refund for the stolen item, stateing the address had no door number , you left me with no choice other than to hand all the evidance i had, on to my bank and claim against the card payment made, my bank has comfirmed that the courier had the full delivery address and the courier was at fault for leaving the item unsecured, I now have the refund from my bank who will in turn recover the funds them selfes, I will keep away for these clowns and advise you keep away to.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
