Great Service History!
Vertu Ford Cheltenham
Hayden Road off Tewkesbury Road Cheltenham GL51 0SJ
Cheltenham
My experience at Vertu Ford Cheltenham was memorable because everything from start to finish was easy and efficient. Staff were always incredibly helpful and friendly and at no point did I feel under any pressure. After a bad experience buying my last car, not through ford/vertu this experience has restored my faith and I have already recommended it others
My experience of purchasing my new car was varied. James Merryman was extremely helpful and informative. I went and test drive a Citroen C3 Shine which didn't have the spec U wanted. He found me the Aircross that I decided to buy. Unfortunately, James then went on holiday and subsequently there were periods of miscommunication and my calls not being returned. A sales person called Jack took over and he was extremely helpful and the pickup went smoothly. Unfortunately, when driving the car home , I pulled the sun visor down and the mirror cover fell off as it was broken. Also no user manual. The sales person who took my call the following day was not particularly helpful. I spoke to Jack again and emailed the picture of the broken mirror cover. I also requested return of night glasses I'd left in my old car. James Merryman contacted me in his return from holiday and was extremely helpful. He sent me a replacement mirror cover and said he'd obtained a user manual and would post it along with the glasses. Apart from me having to chase Vertu to see if car had been delivered and for the video that was promised, overall, I'm happy with the service I would give a 7/10
My experience at Vertu Ford Cheltenham was ok jack the sales person was very approachable and friendly and when I wasn't 100% happy he was extremely helpful to rectify the matters by bringing me a loan car taking mine away and bringing it back. Unfortunately the noise in the door has not been fully rectified which is not Jack's fault this is down to service department. As far as Jack is concerned I would give him a 10 a very polite helpful and friendly person who did his very best to make sure I was happy with my purchase.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using JudgeService.
Insurance Group 25, This 2020 Mini Countryman Cooper S Sport is the perfect blend of family practicality and sporty performance, with just 33,419 miles from new. This car offers spacious, comfortable seating and versatile storage, making it an ideal choice for families who need room for passengers and gear, without sacrificing driving excitement. The Cooper S engine delivers a fun, fast, and responsive drive that will keep every journey engaging, whether it’s a school run or a weekend adventure.The Countryman Cooper S Sport comes equipped with an impressive specification designed to enhance both convenience and safety. Cruise Control helps maintain a steady speed on long drives, reducing fatigue, while multiple drive modes allow you to tailor the car’s performance to your mood or road conditions. Reversing sensors provide added confidence when parking in tight spaces, ensuring safety for your family and your vehicle. Plus, there’s much more included in this sporty and practical package, designed to make every drive enjoyable and hassle-free.When you buy from Vertu Ford Cheltenham, you’re choosing quality and peace of mind. All our vehicles are carefully inspected in-house by expert technicians, ensuring you receive a car that’s been thoroughly checked and prepared. This Mini Countryman will come with at least 7 months MOT and 7 months service included, giving you added reassurance and saving you future hassle. We pride ourselves on offering a smooth and trustworthy buying experience, helping you find a car that perfectly suits your family’s needs.If you’re after a stylish, practical, and fun-to-drive family car, this 2020 Mini Countryman Cooper S Sport ticks all the boxes. Contact Vertu Ford Cheltenham today to arrange a test drive or to learn more!.Air Conditioning, Cruise Control, Alloy Wheels, DAB Radio, Bluetooth, Parking Sensors, Stop Start, USB, Keyless Entry-Push Button Start& Auto Lights, Floor mats, Electric windows, DSC - Dynamic Stability Control, Mini E-call, Rear parking distance control, Automatic start/stop function with brake energy recuperation, On board computer, Piano black JCW interior trim, Fully variable valve control, FM tuner and DAB digital radio, John Cooper Works - aerodynamic kit (front and rear apron, spoiler), front and rear sport bumpers and part-painted side sills with door sill finishers, White indicator lenses, Manual air conditioning, Cupholders, LED reading lights, vanity mirror lights, front foot well light and spotlight on front seats, Navigation pack - Countryman, 3 point seatbelts on all seats, Front headrests, Locking wheel bolts, Performance Control, Sunvisors with vanity mirrors, Quote Ref: 590862
