NAV,DAB,CLIMATE,PRIVACY
Perrys Aylesbury Ford
Griffin Lane Bicester Road Aylesbury HP19 8BY
Aylesbury
My experience at Perrys Aylesbury Ford was memorable because I'm happy with my new car. I'm also happy with the service that I received. The sales executive was efficient, helpful and friendly. The only let down was that my car was dirty when I picked it up. This was disappointing. Otherwise my experience was good.
I'd recommend Perrys Aylesbury Ford to anyone because the staff I dealt with- Kim and for a short interaction/ Billy- were very helpful. I was a little dissatisfied with the delays I experienced due to an unforeseen issue with the vehicle discovered the day before I was due to collect. I had already arranged the insurance for the new car and advertised my own car for sale on auto trader- having paid an admin charge to do this. The car could not be looked at by Kia for a few weeks and then there was a delay in getting it back to Aylesbury. I had to change my insurance cover back. I then arranged a 2nd date to collect the car- and luckily checked my emails just as I was about to insure the new vehicle again thankfully. I had had an email from Kim to say the car had been found to now have a cracked front grill and wouldnt be available for another few days-assuming the part was available. By this time I had sold my car so had to make the journey ( 3 hour round trip) to come and collect a courtesy car from you to tide me over. Whilst I was grateful for this I was surprised that I had to sign that i would cover a £500 insurance excess and that I must top the car up with petrol used on return. I did this- but had hoped given the huge inconvenience, stress and expense I incurred due to the delay in my getting the new car- a month-there might have been something for me as a means of compensation on collecting the car? Even if this had just been a big apology and a full tank of petrol? This didn’t happen. I didn’t want to make a fuss as Kim had been very helpful throughout and none of it was her fault at all. I just would have hoped management may have thought this would be appropriate given all the delays along the way? I’d be interested to hear back from you regarding this? I bought a Kia- if it was a Kia garage I would have asked them to throw in a boot liner or some such thing just by means of an apology for the expense, inconvenience and time taken( I had to take 1/2 day leave from work to collect the courtesy car).
I'd suggest Perrys Aylesbury Ford to a friend because the staff were exceptional and always willing to help and answer any questions we had. The process from spotting the car online to picking the car up was seamless! Kim was our salesperson and she was amazing from start to finish! Couldn’t recommend more!!
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using JudgeService.
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