Volkswagen Touran 2012 (62) - 1.6 SE TDI DSG 5d 106 BHP 5-Door

❌ Scam Warning – Took My Deposit and Refused to Refund It! This company is an absolute disgrace. I paid a deposit for a car I NEVER even saw in person. According to their own “distance sale” policy, I should’ve been entitled to a full refund — no questions asked — since I cancelled well within the 14-day window and hadn’t signed or viewed anything. I tried to deal with them professionally — they didn’t care. I was forced to file a chargeback through my bank just to get MY OWN MONEY BACK. I'll also report them to trading standards. This is NOT how a trustworthy business operates. They advertise one thing and do the opposite. Pure shady behaviour. Avoid them at all costs. If they can steal a deposit, what else are they doing behind the scenes?

Stay away from Cars4You – this company a scam operation. Please read the negative reviews – they are absolutely true. My mother attempted to purchase a Kia Picanto from West Location Cars4U. From the beginning, they insisted on financing only – no other options. They expressed doubt about her being approved for finance since she has only lived in Scotland for one year. However, the salesman, Peter, confidently assured us that she would be approved 100%. A few days later, we received an email from the finance company stating that the car loan had been declined. We then politely requested a refund of the \xa31,500 deposit, especially since no contract or document had been signed up to that point. In response, Peter emailed my mother a supposed "receipt" and asked her to sign it. Upon closer inspection, it turned out to be a finance agreement with fine print stating that all deposits are non-refundable – a clear attempt to deceive her into signing away her right to a refund after the finance was already declined. When we called the next morning to discuss this, Peter was extremely aggressive and yelled at us. We then asked to speak to the manager, Murray, who turned out to be even more unprofessional. He not only shouted at my mother but tried to blackmail her – saying she would only receive her money back if she agreed to let them keep \xa3200 of the deposit. Our initial visit was on June 19, and as of today, we have not received a single penny back. We have initiated a chargeback procedure through our bank and submitted formal complaints to the relevant authorities. Be warned – this dealership is dishonest, untrustworthy, and preys on vulnerable customers.

**Avoid at any cost*** I bought a used Toyota Yaris from Cars 4 U in Edinburgh in April 2025. From the start, the vehicle had several faults — including air conditioning that didn’t work, gearstick and clutch issues, and later more serious problems confirmed by an independent mechanic (like a rotted condenser and dangerous front brakes). Despite reporting the faults within days and formally rejecting the car under the Consumer Rights Act 2015 (short-term right to reject), the dealership was dismissive, unresponsive, and tried to avoid responsibility. They ignored emails, refused to take the car back when I returned it in person, and even tried to deduct money for mileage — which the law does not allow within the first 30 days. It took multiple phone calls, emails, a formal report, and finally returning the vehicle with a witness present to get any action and only agreed after serious pushback. I am still chasing refund! This entire process was stressful, time-consuming, and financially damaging. I’m still chasing the refund weeks later. Based on my experience, I cannot recommend Cars 4 U to anyone looking for a trustworthy and responsible dealership.

DO NOT GET A CAR FROM CARS4U!!! THIS COMPANY IS NOT TO BE TRUSTED. We purchased outright a Nissan Juke in Mar 2025, 10 days after we picked it up the transmission went. We had it towed back to the branch and dealt with them to arrange a refund. After numerous back and forth phone calls, waiting days for someone to call back. We finally heard that they needed the V5, we mailed it to them. They lost it. We dropped a replacement in, in person. 8 weeks on and we have still not received our refund. According to the employee we are dealing with (Who has handed in their notice) they are dealing with this every day, no one is happy with them. This company is not to be trusted. We have reported a consumer issue to the trading standards.

DO NOT TRUST WHAT THEY SAY. DO NOT TRUST their warranty process. My husband and I purchased a Toyota Rav 4 WU64*** early January from Broxburn, Scotland branch. They have since moved I believe. Car bought in my husband’s name (in case they say they don’t recognise me as a customer). The multimedia screen was not working when we got the car. Reported it to Murray at Cars4YOUwho advised us to take it for a multimedia screen diagnostic, pay the charges and reassured us over phone and email they would reimburse us for it. The garage that did the diagnostic sent in the paperwork to Cars4YOU showing the charges. We also emailed over to Cars4YOU the bill with the charges which we paid. Several emails were sent and phone calls were made, chasing reimbursing the \xa378 diagnostic charge, several assurances by Murray that the money would be reimbursed to us and it never was. The warranty company isn’t reimbursing for the diagnostic as they did not authorise it, we were advised by Murray to do it. We are now talking with Trading Standards about this company. DO NOT TRUST THESE PEOPLE