Toyota C-HR 2019 (19) - 1.8 Hybrid Excel 5dr CVT [Leather]

Coleshill car sales also known as Holly tree trade sales. Initially very nice approachable salesmen, polite and welcoming, however unwilling to resolve serious issues and faults found within the car the day after we purchased it. Service history document initially 'misplaced' still not provided after asking for it for 4 months. Continuous fault findings within the car on the 1st day. Warning light came on, on the way home, Notified dealership of issues and faults, to be told 'boss on holiday' so was prevented from returning the car if we wanted to. Asked consistently for 4 months for service history document, to get a response 4 months later saying 'it's on the settings within the car', even though the dealership knew this wouldnt be the case, as he got the settings on the car reset when telling us to take it to a garage to get the service notification removed and oil removed. Any information on the car settings would have been cleared by the garage at dealers request. Service history document still not available and we feel it has been purposefully hidden from us. We contacted the garage where the car last had an MOT to be told that discs, brakes and rear shock need replacing, dealership would have been notified of this at the time and did not inform us of this, we have had to dig deep to find this information, the car had since done an extra 4000 miles in this state before it was even sold to us, no proof of work being carried out at all, no proof these things have been rectified. Car is squeaking clanking knocking and jerking like mad after 3 trips to the garage and dealer refusing to pay for work. Before we found out the information from the MOT we complained about these issues within the first week, dealership disagreed and said garage is trying to make money. Took car to 3 different garages on 3 different occasions, with all 3 garages saying discs, brakes and rear shock need replacing. Had we of known this, we would not of purchased the car in this state. Wrote a complaint and still awaiting a response, we are now having to escalate this matter further. Unfortunately, i would not recommend this dealership due to selling us a potentially dangerous car making it more costly for us and unwilling to resolve the faults and issues on the car which is how it was when we purchased it. Out of the 4 months we have had the car, it has been in garages for 2, with the work still outstanding on it that was not done by us and was sold to us in this state. Dealership paid for an oil removal, to clear the car settings and a diagnostic which was minor, compared to the real big problems that need fixing on the car. Very disappointed with the level of communication, support and willingness to compromise and come to an agreement with your customers, when knowing that the vehicle had outstanding work needed on it when you sold it to us. What we have identified and discovered is that the sale of this car falls under unfair trade practices within the Consumer Protection from Unfair Trading Regulations 2008 and the consumer rights act 2015, it is a real shame that the dealership failed to inform us of of the work needed (brakes,discs and rear shock issues) and chose to still sell the car to us in that condition. We await your response.