Citroen Relay 2019 (19) - 2.0 BlueHDi H1 Van

Horrible Experience with City Wide Vans – Do Not Trust Them! I had an extremely frustrating and stressful experience purchasing a van for my business from City Wide Vans. Here’s a rundown of the issues I faced: 1. Misleading Mileage: The van was listed as having only 40,000 miles, but when it arrived, it actually had 60,000 miles. This was a clear discrepancy that was never properly addressed. 2. Promises of Repairs Not Delivered: After the deal was made, the dealer promised to fix some damage to the van. However, they tried to back out of this commitment. I also asked for a warranty, but it was never included in the financing package as promised. 3. No Service History: The van arrived with no service history. I was told it would be sent to me later because it was with the account. It was supposed to be “extensive,” but when I finally received it, there were only two service records—one of which was for a crash repair and new doors. 4. Faulty Van: The back doors didn’t line up or shut properly. Despite being told parts would be sent, I waited six months with no update. Shortly after, the van developed serious faults, including the engine management light coming on, a side door handle falling off, and then the entire door malfunctioning. 5. Fraudulent Activity & Financial Issues: After months of waiting for repairs and dealing with lies and excuses, I contacted my finance company. This uncovered discrepancies in the mileage and fraudulent activity on the finance agreement, which also listed the van with 40,000 miles. As a result, the finance company refused to honor the agreement, and the van had to be returned. 6. No Future Business: I was informed that Close Brothers, the finance company, would no longer do business with City Wide Vans and would seek criminal prosecution. In the end, I was left without a van, causing significant disruption to my business. This entire process has been a nightmare, filled with lies, delays, and unfulfilled promises. I highly advise anyone to stay away from City Wide Vans to avoid the same hassle. I’m sure they will have a reply to this but I’m happy to add photo evidence if needed .

Where do I start. Bought a fiat ducato 15 mths ago for \xa320,000. It's a stop start that never stopped or started as it should Issues started the following day when the van went into limp mode, had to have a forced regen done which admittedly Simon did reimburse us for. 4 more regens since then, all at our expense as warranty not worth the paper it's written on and waiting 2 days for approval and a \xa31000 limit, meant a long wait to get back into the garage. Ended up at a main dealer as skemetics of the van hadn't been released and garages couldn't read the codes. Yet another regen, then after 2 months of owning van the brakes were squeaking, took it to the garage, it needed new pads and calipers, they asked when the mot was due, we said it had only just been mot'd, they took pictures of the brakes and calipers and said it was a dodgy mot and they would present evidence if it was required. Again dpf blocked off to main dealer and this time a new ECU was apparently needed at a cost of \xa31000, 500 miles later dpf blocked again, this time we had it taken out professionally cleaned and new hoses and pipes and dpf put back in, all was good until the battery died. We got a new battery at the cost of \xa3350 +fitting and coding, and the stop start, starting working. Great we thought until the following day when white steam started billowing out of the exhaust. THE BLOODY HEAD GASKET HAS GONE, as has the starter motor which looks like it's been at the bottom of the sea. So far it has cost us nearly \xa36000 to rectify and that's without the head gasket and starter motor added on. Now when we got the van, it just supposedly had its first ever mot, the mileage on the clock said 65,000 odd miles, judging by the issues I'm beginning to wonder if that is the correct mileage,or the vans being driven in reverse if you know what I mean. It never came with any service history as the previous owner apparently wouldn't hand it over, not so sure that's true now. So thank you Simon for destroying our lives and leaving us broke, I hope you can sleep at night because we can't Now Simon did say if we recovered the van back to him in Wales his amazing mechanic would sort it out, now if other garages couldn't read the codes because the skemetics hadn't been released how could his mechanic, also if the same mechanic had done the work on it before we collected it why didn't he know there was a major issue. Now looking into trading standards as this has bought us to our knees. I have every receipt of the thousands this bloody van has cost us and still costing us just in repairs. And no we haven't contacted Simon since he said about recovering it to him to discuss the issues, whats the point, he will only cover the cost if he can reclaim it back from the warranty company and they will only fulfill a maximum of \xa31000, as told to me by the warranty company.

AVOID!! Got our family tourneo from there and it was straight into the garage after a month with electrical faults. Then the belt went and destroyed the engine within a couple of months even though we hadn't even added a thousand miles to it! it was under warranty but they wouldn't honour it. \xa38500 later to give it a whole new engine rebuild, then the coolant has gone as there is a leak, and more electrical faults. Leaking roof too and air conditioner had to be fixed at our cost as only throws out hot air! They are cowboys. we are massively out of pocket and our van has spent more time in the garage than out. Hate them for what our family has had to go through. After spending \xa317000 to buy it then having to fork out \xa38500 to add a new engine!?! wth! disgraceful company. don't forget to add on the additional costs of AA Breakdown after we were left stranded on the busy A road with twins babies and 3 other children on the embankment in the rain!! EDIT In response to the dealer comment- don’t believe a word. The warranty company gave us an amazing \xa31500 towards the \xa38500 bill but wouldn’t honour the warranty, and this was given with the clause that I do not write any more bad reviews about them online else they would seek legal action!! Just beware of this company please. We ended up shelling out more money on the van that we bought it for and it now is sat on our driveway. Never trust a warranty as they are useless. Also the whole bottom of the van is rusted out which, according to the mechanic, means that it must’ve been by the sea. Make sure you always get someone to check the underside of your van or car before you buy it. Absolute disgrace. Also, we were in touch with you LOADS! Particularly memorable was when you told my hubby that I wrote a “scathing review” and to promise not to write anymore if we got that warranty money help….. A few reviews below mine there is a similar review to mine so people reading can see that it wasn’t just us that had a bad experience with this company.