Ford Transit Custom 2022 - 300 EcoBlue Limited

I bought a van from this company, and after just one week, the engine warning light came on. I looked into it and found out it was an issue with the DPF. I called them, and they gave me a very old van to use while the one I bought would be repaired. After a week, they gave the van back to me — but guess what? It came back with the exact same problem. I sent them an email explaining that they either need to give me a different van or give me my money back. It’s been a month since I sent that email, and I still haven’t received any reply. Today, the van started making strange noises. I pulled over and now I’m waiting for recovery to come pick me up. I don’t consider this to be a trustworthy company. Avoid them as much as possible — you’ll only end up with a headache.

What was supposed to be an exciting time to own my own van lead to a YEAR OF HELL. I should have walked out when they sprung an admin fee on me which wasn't advertised anywhere and told me they'd waive it if I purchased their warranty (which wasn't worth the paper it's written on as i couldnt claim for a mystery intermittent fault) Proceed to a delayed delivery date and the van wouldn't start on the back of the delivery trailer, I'm assured this was due to a flat battery and it would be fine after a jump pack and a run. This wasn't the case as it continued to fail to start after delivery. I stupidly give them the benefit of the doubt and allowed them to have the van back to repair rather than rejecting the vehicle. They sent me a courtesy vehicle and when I checked online it had no MOT tax or insurance! What a joke, I had to take their courtesy van for an MOT myself just to stay in work. The Van came back with the same problem and had to go back a second time, this was the point at which I politely requested a refund if they couldn't fix so they made sure to drag this out over their 3 month warranty period and handed the van back with the same fault. After numerous attempts at trying for a refund from Dan it was apparent he'd washed his hands of it and moved on. I had to pay a main dealer who also failed to rectify this lemon they sold me. In the end I had to seek compensation from my credit card company who found Bristol Trade Commercials to be in breach of contract.