Mercedes-Benz Vito 2023 (23) - 2.0 114 CDI Progressive Crew Van RWD L2 Euro 6 (s/s) 5dr (LWB)

Firstly I don't know where to start with this company I was having problems with my van and phoned to see if they could have a look at it the reception said it would be \xa3175+ vat to do the diagnosis test so agreed to get the van delivered there. They had the van for two weeks and no response from them during this time I was hiring a vehicle at \xa340 per day as I am a disabled pensioner living in a rural place ,they finally got back to me suggesting the injectors would have to be replaced at a cost of nearly \xa32500 included on the invoice was double the \xa3175 diagnosis test and a charge of \xa3300 +vat to dispose of the original injectors however as I desperately need my motor in agreed for this work to be done at no point from here did I expect any further expenses as them being a Mercedes garage and their knowledge on these Why was I not aware of this the situation is now that the van needs loads of other work at double the original estimate which I simply can't afford have told them this by email but getting told the service manager is on leave i have been extremely feel I've been seriously let down by this company and will have to accept I've lost my motor as of thier poor management and advise pity I did not look at the reviews before going there enough said just need to wait to see when this service manager is available to discuss my situation

I booked my vehicle in for a full service and replacement of brakes and emissions components. Following this work I'd also requested an MOT. BLS arranged for an MOT as they are not an MOT provider. As requested, I dropped my vehicle off with BLS at around 08:10. Having heard nothing from them by 14:00, I visited to check on progress. None of the work had been started and I was informed the late shift would inspect the vehicle and I would be given an estimate the following day for the work required. At no point during my discussions with the service department was I informed that the work would not be started until the afternoon. I reluctantly left my vehicle and travelled the 40 miles home on public transport. The following day I received my estimate and details of required work. I agreed the costs and instructed BLS to complete the work as soon as possible. Having heard nothing from them for nearly a week, I asked for an update. The vehicle was booked in with a sub contractor for the MOT 12 days after I'd dropped it off at BLS. On the day of the MOT I called BLS to check on progress and arrange payment and collection. Unfortunately my call went straight to a recording, stating that BLS was now closed until Monday. I chose to use BLS as they are a Mercedes Dealer and Service centre, and I wanted to use genuine parts and hoped for premium service from a premium brand. I've been deprived of using my vehicle for 2 weeks and feel that the service and poor communication from the Servicing Administration team has been appalling. I will be contacting Leo Group regarding my experience with BLS and hopefully no one else will be treated so poorly in the future. One star given as a post cannot be submitted without one star. Update to review. I received a phone call from Colin, the After sales manager, after I'd posted my review. He discussed the details with me and arranged to meet with me the following day. He had spoken with the service department staff, to get their perspective on the matter, and was very apologetic about the period of time that my van had been unavailable to me. He agreed that the van should have been returned much quicker, and that initial communication should have indicated that either my van would be serviced etc on the booked date, or an agreed timescale. As a goodwill gesture, Colin and Keith, the service manager, discounted my bill very generously. They both provided a reassurance that BLS wanted to maintain a quality and trustworthy service experience. Keith also arranged to have my van dropped off at my place of work, as I was unable to drive the van due to being on duty at the time. Thank you Colin and Keith, your prompt response in dealing with my issue has resulted in me wishing to return to BLS.

Van in today for airbag recall and vibration investigation. In at 08:00 out 15:40. Turned up at 15:15 after a call to say it was ready to then wait 30 minutes for "paperwork". I was now late for a meeting so went to the desk to ask as I heard the service chap some 10 mins previous say, here is the paperwork for the van with the vibration. Guy at the desk was rude when challenged. But wandered off to unsurprisingly find the paperwork that was sitting. Should have spent less time discussing coffee and his bowel movements as a result of excessive coffee intake. Terrible service, this coupled when asked at drop off this morning about a rough time I should hear, so I could plan, that she didn't have a crystal ball. After all this the technician report said, dpf needs a repair and an aftermarket prop was fitted and to check UJs. This despite me leaving a note with all the work done to date including stating a new prop. \xa3130 for him to state the obvious. It was in for investigation, he should have checked the UJs. Basically conducted a road test and then looked at it on a ramp. Dundee Mercedes next time. Avoid