Volkswagen Caddy 2016 (16) - 2.0L C20 TDI HIGHLINE 0d 101 BHP

Bought a car with obvious signs of a bad engine (rough idle and startup) was reassured this was normal by the salesman, was then offered a “free one year extended warranty” to ease any worries. A month goes by and the engine blows, the warranty refuses to cover this and the dealer claims “we don’t have any facilities to make our own repairs”, putting all the blame on the warranty. Absolute joke of a “company”, after wasting weeks of going back and forth we were offered no compensation or resolution whatsoever. Plus, how can you be selling cars without your own mechanics? This type of “business” is what gives the used car industry a bad name, they lure you in with good service and as soon as they have your money they refuse any responsibility.

Bunch of cowboys sell vehicles that have problems to tell you it's covered on warranty when the warranty provided covers next to nothing. When you phone them up about the issues just to get fobbed off. They get you to leave a review before handing the keys over which say it all. No customer satisfaction what so ever maximum price offer nothing in return. They can't even fit a splitter properly blows off when get on the a38. Also they don't know how to clean vehicle properly so you need to pull over and get the streaks out the windows so can see where going don't be fooled avoid at all costs. Plenty other dealers who offer same vans for same price which anit broken and get more for money and a better customer service and would quite happily repair the vehicle. I Will be taking this further.