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Waylands Kia Reading
Rose Kiln Lane, Reading, RG2 0ST
reading
4.5 (791 reviews)
Joined 2022
Waylands Kia Reading
Rose Kiln Lane, Reading, RG2 0ST
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Madison was very helpful and always communicating which really helps when distance buying. Unfortunately after a day of owning the car, an alert started showing about low coolant it was empty and not something I could refill myself, so i contacted Waylands Kia Reading. Within an hour, David had arranged a flat bed to get it back to them to fix and a courtesy car delivered to me. The issue was resolved and I had got my car back very quickly. It was just one of those things that happens and I cannot fault the after sales service here, top class.
My experience at Waylands Kia Reading terrible. Handover took 3 hours because registration paperwork could not be found. We had to drive to a Post office on a hot bank holiday Monday be cause the car was ex motobility car and was tax zero rated. But my main compliant was the mileage, advertised and purchased with 4,800 when I collected it it had 9, 600 miles on the clock and there the price was hugely higher than a car with this mileage should have and I am seeking a refund of £1000+. My case has been passed by your fabulous young saleman to higher management in the absence of the branch manager. Please can someone follow up and sort my case and refund. I also would like to make it known This is almost exactly the same fascial episode that happened to me 2 years ago when I bought my last iast Kia from Wayland Reding, and I swore I would not go back.....Thank you
I had a great overall experience at Waylands Kia Reading. There were a few minor hiccups during the process, but the team was always helpful, responsive, and keen to resolve things quickly. For example, I received a message at around 6pm on the day of delivery advising that I needed to sign a few additional documents the same day to avoid any delay. Until then, I was under the impression that all formalities had already been completed. There were also a couple of small issues during handover — one of the keys wasn’t working (which the team identified themselves and promptly arranged a replacement for), and the charging cable was initially missing. A couple of weeks later, I needed to go back to the dealership to collect the key charging cable, and there was again a deadline to collect it within the same month. While these situations were a little unexpected, I appreciated that the team stayed proactive and ensured everything was sorted out properly. Overall, despite a few bumps along the way, the customer service was positive and supportive throughout, and I’m happy with the experience.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using JudgeService.
