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Wakefield Motor House LTD
173 Agbrigg road, Wakefield, WF1 5AP
wakefield
2.6 (25 reviews)
Wakefield Motor House LTD
173 Agbrigg road, Wakefield, WF1 5AP
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Beware people ! They created this non existent company on Autotrader (Motorcreaft 365) just because Wakefield Motor House LTD has got lots of bad reviews ! I paid a \xa3500 deposit for a SQ7, I went there on Saturday and the car was not as described so I did not go ahead with buying it, Fran, the sales manager, promised me to send the deposit back on Monday, I did not receive it, then promised on Friday and I still did not receive it, and other 2 times were promised and the same thing happened\u2026 so I said that I will open the court case but still did not receive it, so I had to open the money claim, they lost it and still did not send me money back ! Now they owe me \xa3550 inc court costs, I am gonna have to start the next steps so it will cost them even more\u2026 BEWARE !!!
Sold us a car that developed a catastrophic fault within 3 months and then avoided all legal responsibility to fix it or refund. Legal action pursued. It took 6 months and a letter from the courts to get a refund and even then they tried to get us to pay for the transport of the car (undriveable) nearly 200 miles once they were forced to acknowledge the legal return of the vehicle. (It\u2019s their responsibility to do this). Sadly, it was entirely their own incompetence that caused the failure as they failed to attach a new coolant hose onto the car during their pre-sale \u2018service\u2019, which then came detached and blew the head gasket. They tried to claim it was \u2018wear and tear\u2019 (it was a brand new hose they had installed incorrectly), then they tried to say it was a warranty issue (it isn\u2019t), then they claimed we could not return it as unfit for purpose because we had driven it for more than 30 days (the law says you have six months). I\u2019ll let the reader make their own mind up, but from our perspective, they took a perfectly good car, ruined it by failing to service it competently at the point of sale, and then tried poorly to claim that it was our fault after it suffered a complete mechanical breakdown. About as unprofessional as I have ever experienced.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using JudgeService.
