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VGS (HIGH WYCOMBE) LIMITED
490 London Road, High Wycombe, HP11 1LP
high wycombe
4.2 (341 reviews)
VGS (HIGH WYCOMBE) LIMITED
490 London Road, High Wycombe, HP11 1LP
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I chose VGS as my previous experience with them was good. Unfortunately, on this visit they chipped the paintwork on my alloy wheel. I should have asked them to clean the heap of lubricant applied to the tyre and I should have inspected it before leaving the premises. I only noticed when I wiped off the product myself once home. Shame to see poor level of customer service when a chip like this can be rectified by them in no time and at very little cost to them. However, they chose to cover it up and confidently sent me on my way. Always check the work fully before leaving the garage!
I bought a Jeep Grand Cherokee from VGS a couple of months ago, and everything went very smoothly from viewing the car to having it delivered to the other side of the country. I\u2019ve had the car for two months now and it\u2019s been perfect\u2014no hidden issues at all. When I went to inspect the car, the guys gave me space, didn\u2019t push anything, and handled everything very professionally. I\u2019m very satisfied. I\u2019ve also made a few modifications to the Jeep since then.
I bought a Volvo XC60 from these guys in July. The communication was good, until I'd paid my deposit, then I just got one word replies. The car was delivered, which is a great service. But sadly had more cosmetic damage than was advertised or that I was told about when asking about condition; including a dented door and a rip in the drivers seat. It also became apparent that the car had a buckled front wheel, despite me being told they were refurbished. The car also had more than one failed engine mount causing a knock when changing gear, and the rear tyres were 6 years old, and very cracked so needed replacement. The car also came with a new clean MOT with no advisories, but had an obvious issue that had resulted in an advisory the previous year... Ultimately, a lesson not to have a car delivered without properly viewing, but I would have liked more transparency of issues, particularly as I directly asked about these things.
Charged my wife \xa3500 for the front brake pads on her 2012 porsche cayenne. Later on found out the pads used were the generic brembo pads you get from ECP for a fraction of the price but charged us ridiculous price because he knew we needed the car urgently the following day. 1 weeks later, we noticed crazy squeaking noise coming from the brakes so got them to inspect it and was informed that the front calipers have seized. Seems a coincidence as they were the last people to work on it. Absolute cowboys, stay well clear of these hooligans and go to someone more reputable like the garage next door.
Only reason they get a second star is because of speed of service. Quick MOT and quick to replace the tires. Bad communication, and when I asked questions about what tyres they were putting in they had no answers. They ended up putting on generic tyres and charging double the cost of what they should have. \xa360 tyres at \xa3125 each. Declined to give me a receipt either. O ky booked the MOT with them as they were the only ones who had immediate availability and now I know why. Absolutely rubbish AVOID THEM
I bought a Volvo XC60 from these guys in July. The communication was fantastic, until I'd paid my deposit, then I just got one word replies. The car was delivered, which is a great service. But sadly had more cosmetic damage than was advertised or that I was told about when asking about condition; including a dented door and a rip in the drivers seat. It also became apparent that the car had a buckled front wheel, despite me being told they were refurbished. The car also had more than one failed engine mount causing a knock when changing gear, and the rear tyres were 6 years old, and very cracked so needed replacement. The car also came with a new clean MOT with no advisories, but had an obvious issue that had resulted in an advisory the previous year... Ultimately, a lesson not to have a car delivered without properly viewing, but I would have liked more transparency of issues, particularly as I directly asked about these things.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using JudgeService.
