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Vertu Toyota Sheffield
260 Penistone Road, Sheffield, S6 2FQ
sheffield
4.6 (147 reviews)
Vertu Toyota Sheffield
260 Penistone Road, Sheffield, S6 2FQ
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I visited the Sheffield garage to look at a car on 28th March 2026. Prior to this, we had been in contact with Ethan, as we had enquired about the car the previous week. We were sent a video of the car in which Ethan pointed out a small scratch on the fuel cap. He reassured us that he would have it repaired at no cost to us. We had also discussed having the car delivered, as we live over 90 miles away. We were offered a deal where I would pay £38 instead of £90 for delivery, and the car would be provided with a full tank of fuel on the day of delivery, which sounded like a good offer. When visiting the store, I cannot comment on anything else as we only dealt with Ethan. He was very friendly and chatty. Whilst viewing the car, my partner noticed that the scratch was still there. Ethan reassured us again that he would get this fixed. The car was lovely, and I decided to go ahead with the purchase. Ethan then reassured us for a third time that the scratch would be repaired before I received the car on Tuesday 31st March (the agreed delivery date). At this point, I was thrilled with the service I had received; however, things changed very quickly. On Monday 30th March, I received a call from Ethan asking if the car could be delivered that day instead. I declined, as I had already explained that it needed to be delivered on Tuesday, which was my day off. Ethan said that was fine and confirmed that I would receive the car between 8am and 10am on Tuesday, as it would be the courier’s first stop. At around 8:58am on Tuesday, I received a call from Ethan asking if the car had arrived—it had not. By 11:53am, there was still no sign of the car, and I then received a call from the courier stating that delivery would be between 6pm and 7pm, as he was currently in London. I questioned this, and the courier explained that this had always been the original delivery time. He said he had collected the car on Monday because it had been incorrectly listed for delivery that day. He also mentioned that he had spoken with Ethan and explained that he would need to deliver it after finishing work, and Ethan had agreed. This was extremely frustrating, and I still do not understand why Ethan provided incorrect information. I called the garage immediately afterwards, but Ethan was on lunch and said he would call me back. I did not receive a call until 1:56pm, at which point Ethan changed his explanation. He admitted that he had spoken with the courier but claimed he assumed the courier would deliver the car first, as he lived close to me. As I was clearly dissatisfied, Ethan said he would contact the courier again and call me straight back. Unfortunately, I never heard from him again that day. The car was eventually delivered by the courier. Not only had he driven the car 90 miles to Birmingham, but he had also taken it to his house before bringing it to mine. As a result, the fuel tank was only half full. While I would not have minded if this had been explained, I had been told the car would arrive with a full tank, so this was frustrating. When I inspected the car, the same scratch that Ethan had promised—three times—to repair was still there. To make matters worse, there was also a new scratch. As it was 7:42pm by this point, I decided to address the issue with Ethan the following day. As I was busy at work, my partner contacted the garage. He spoke with and emailed the manager, Frank, and we were again promised that both the original scratch and the new one would be repaired. It appears that Frank passed the matter back to Ethan, as we resumed communication with him. Ethan said he would arrange for the repairs to be carried out at a garage near me and would get back to us with a plan. This was during the first week of April, and we have not heard from Ethan since (I am writing this on 28th April). I am extremely disappointed with the service I have received. It feels as though they were simply waiting out the 14-day return period, as we have not received any further communication since that time passed, even though follow up emails have been sent - without response. I wanted to allow sufficient time for this issue to be resolved and gave Ethan the benefit of the doubt before writing this review. However, I have now had enough and will be making a formal complaint.
I had a great experience with Vertu Toyota Sheffield and would highly recommend them. The entire process was smooth and hassle-free from start to finish. I was assisted by Jordan, who was exceptionally friendly, professional, and helpful throughout. Almost everyone I interacted with at the dealership was welcoming and supportive, which made the experience even better. I have already recommended them to friends, and Vertu Toyota Sheffield will definitely be my first choice for any future car purchases.
I would not recommend Vertu Toyota Sheffield because I feel that from the point I had agreed to buy the car it started to fall apart. Up to that point service was very good. From the point of collection things were not so good. Paperwork not supplied, fuel not put in the car, damp carpets…..
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using JudgeService.
