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TrustFord Mallusk Van Centre
31 Mallusk Road, Newtownabbey, BT36 4PP
newtownabbey
4.7 (23,229 reviews)
TrustFord Mallusk Van Centre
31 Mallusk Road, Newtownabbey, BT36 4PP
The Motability representative ( Steven King) made a complete mess of taking my deposit on the new vehicle. After setting up the transaction on line, and it not being successful, he immediately told me there was a problem with my bank card, and I needed to try another one. I only have one card, so he then told me I should go to my nearest bank, and sort the problem out with them! I refused to, as this made no sense to me. So he then said I should ring the number on the back of my card and find out what the problem was. I tried to do that, but got nowhere with it. I asked him to check the details he’d done on line, as I thought that might have been the problem. He did, but it still didn’t work. He asked me again to use another card! He also asked me if I had a limit on what I could withdraw daily!! I asked him what else he could do to try to resolve the situation, and he just shrugged his shoulders. I suggested maybe trying a different method of payment; a reader. He said he didn’t have one, but would try to locate one in the dealership. Eventually he set the transaction up on the reader, and after entering my PIN, the transaction went through right away. He then realised that he’d been trying to do the transaction on a bank transfer, even though he’d asked me several times before, if I use that facility, to which I said I did not. He’d laughed about that. I was very stressed and unhappy about his mistake, and it upset me for the rest of the day and after. It was a horrible situation to be in, and it should never have happened. I was in the dealership for over half an hour because of his error, too, which made me late for another appointment I had after. I found the whole experience very bad.
I rarely give review whether its good or bad. But I feel I have to do it so people are aware when purchasing vehicle from Trust Ford Wimbledon particularly from Salesperson Sam Bought myself a 70 reg Fiesta from this branch back in March. Sam was the salesperson handled my case. Must admit the sales went well and communication from initial enquiry to viewing to picking up was smooth. 20th Mar the day I collected the car, I asked about the service record and Sam told me the car was serviced on 22nd Feb and MOT was passed on 24th Feb by Trust Ford Wimbledon. He said the service record was stored in the Ford database where it could be accessed by any Ford dealer whether is Trust Ford or other Ford dealer. 1st Apr, I emailed Sam and informed him that Trust Ford Uxbridge, where I initially wanted to set up the service plan with, did not see any service record on the PTS. I emailed Sam "If the car was serviced on 22nd Feb 2026 with Ford Wimbledon, would it be easier to have the Wimbledon service team to enter it into the PTS". He replied back "it can be done at any Ford Dealership". I replied "So, you suggest i goto local Ford dealership and advise them that the car was serviced on 22nd Feb this year by Ford Wimbledon so it will update the service record on the Ford database (PTS), correct?" He replied back "The service is in the Ford database and any Ford dealership should be able to sort it out". Now at this point, I smell something really fishy.... 9th May, I visited Hartwell Ford Watford to set up my service plan. I was told by the service manager and visibly looking at the screen of the computer there was no record on the Ford PTS nor any other Ford database. I was told it was the responsibility of Trust Ford Wimbledon who serviced the vehicle to input the service record in the database.....I immediately emailed Sam with screenshot to clarify..... guess what til now ... no response at all! Lesson learnt when buying car from Trust Ford Wimbledon :- a. Make sure you check the service record by insisting to view it on the Ford PTS database before you pay anything! dont trust the words of car salesperon! b. There is only 1 Ford database which is PTS. No others!
I was considering motability for quite a while but I didn't know anything about it. The receptionist was very nice and sent Nathan over to me. He showed me the cars and answered my questions. Nathan was lovely, very knowledgeable, thorough, explained everything I didn't understand and made the whole process easy. It made such a difference going into a business where staff were friendly and very helpful.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
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