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The Car Traders
Crow Lane, Romford, RM7 0JJ
romford
3.9 (369 reviews)
Joined 2017
The Car Traders
Crow Lane, Romford, RM7 0JJ
Thank you for your response. I understand that I purchased a 10-year-old used vehicle and did not expect it to be in perfect condition. However, my concerns are not based on the vehicle's age alone. The service was already overdue when the vehicle was sold to me, and I only discovered this after checking the service history when the service light appeared on the first day of ownership. While I appreciate that you agreed to contribute towards the service cost, the refund did not cover the full amount that I had to pay despite the service being overdue before the sale. My main concern is the condition identified during the service inspection. I was informed that there was significant rust underneath the vehicle, which was not something I was aware of when purchasing it remotely. Had I known the extent of the corrosion, I would have reconsidered the purchase. I contacted you promptly to discuss the issue and even suggested exchanging the vehicle for another car from your stock, but I received little to no communication afterwards. In addition, the tyres required replacement and the vehicle was delivered in a very poor state of cleanliness. While these issues may seem minor individually, combined with the overdue service and concerns raised during inspection, they contributed to a disappointing overall experience. My review reflects my personal experience as a customer. I would have preferred to resolve these concerns directly with you, but I felt that communication became difficult once the sale had been completed. I visited the dealership today after being told to travel there so that my concerns regarding the rust could be discussed and that I would be given options on how the issue could be be resolved. This involved a 3-hour drive each way, which I made in good faith. However, when I arrived, no inspection of the vehicle was carried out. I was simply told that rust is normal and that all cars have rust. While I understand that some surface rust can be expected on an older vehicle, I do not agree that the level of rust present on my vehicle is acceptable, especially considering the price I paid. The only work carried out was underneath the vehicle, while the rust visible around the wheels and other areas of concern was not addressed. No options were offered to resolve the issue, despite this being the reason I was asked to make the journey. I left feeling that my concerns were not taken seriously. After driving 3 hours to the dealership expecting a discussion and possible solutions, I received neither an inspection nor any meaningful resolution.
No option for 0 stars unfortunately. This garage is an absolute nightmare. I have had nothing but issues with them. Within 24 hours of collecting the vehicle, it developed a throttle body fault and had to be returned for repairs. Shortly afterwards, it suffered an injector fault which required major repairs and left the vehicle off the road for an extended period. After the repair, the same injector fault occurred again, ultimately leading to me rejecting the vehicle. I also repeatedly reported an electrical fault. I was told it had been fixed, but the issue continued to occur. From the day of purchase, concerns regarding the brakes and a wheel bearing were identified by a family member who is a mechanic. I raised these issues with the dealership on multiple occasions, but they were never addressed. The vehicle spent significant time back in the garage, causing major inconvenience and disruption. Although courtesy cars were provided, they were not suitable for my work requirements. I also requested repair documentation on several occasions, but this was never provided. After months of faults, repeated repairs, unresolved issues and a complete loss of confidence in the vehicle, I had no option but to reject it. The rejection was accepted. To make matters worse, after accepting the rejection, the dealership sought to apply such a large mileage deduction that it exceeded the amount I had actually paid towards the vehicle, despite the fact that the car was sold with multiple issues and ultimately had to be rejected due to recurring faults. All within the space of 4 months! Overall, a very frustrating and stressful experience that fell well below the standard I would expect when purchasing a vehicle. I would not recommend based on my experience.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
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