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The Car Traders
Crow Lane, Romford, RM7 0JJ
romford
3.8 (313 reviews)
The Car Traders
Crow Lane, Romford, RM7 0JJ
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If there is anything that can deter you from selling your car through this dealership PLEASE let it be this review!! I was selling my car through motorway, ‘The Car Traders’ ended up being the highest bidder and I accepted their offer of £11,300. I’m currently heavily pregnant and am only selling the car because of financial difficulties as the car is on finance. When the man turned up at my house to examine the car, he took photos and said we had to go for a test drive. Afterwards he spoke to another person from the dealer on the phone and started listing all these things that were supposedly wrong with the car which I knew was all lies. I only just had an MOT done directly at the Kia garage. My partner had already advised the man that if they were going to try and drop the price lower than £11,300 then they may as well leave now. They ended up trying to offer me £10,800 and was saying it’s “only £500” to which I replied that I was NOT INTERESTED and reiterated to them that I’m weeks away from giving birth and don’t cannot afford anything less because it’s on finance. We ended up sending the man away and cancelling the sale. A couple minutes later, I received another call from them saying they were going to offer me £11,000 instead. At this point I was extremely distressed and was brought to tears out of frustration. I told them again that I was not interested and wished they would stop contacting me. The man on the phone said it’s “only £300” I said, if I don’t have £500 what makes you think I have £300. He then said why don’t you take out a loan or a credit card. So these people are advising a pregnant vulnerable woman to go into debt. I ended up blocking the number. During this time, I looked at selling my car through we buy any car and they were offering me my initial price of £11,300 so I was now happy to sell my car there instead. Whilst I was driving to we buy any car, my phone was ringing non stop and being spammed with texts from more people from this dealership. They were now trying to offer me the full £11,300 which just felt like a slap in the face after all the stress they had put me through. They rang me 6 times and texted me saying that they were back waiting outside of my house. This made me extremely uncomfortable and fearful as they wouldn’t take no for an answer. I finally called them back and said the car was now sold elsewhere and begged for them to please leave my property and please leave me alone. They have now listed my car on 4 different websites for £14,000 even though they are not in possession of the car. I’m still receiving contact from this dealership and have threatened to report them to the police for harassment. The stress they are happy to put on a vulnerable pregnant woman is absolutely sickening. I have never been so mortified by a service before and am beyond concerned as to why motorway have them as a ‘trusted dealer’ Please stay far far away from this place. I wouldn’t recommend this experience to my worst enemy.
I had a positive experience buying a car, the driving test was good, all staff were kind and helpful, so thank you !! Car service was delayed because of unforseen issues , but the mechanic did his best to deliver the best professional and safe service. The only small issue was that the car could have been cleaned in a better way. I'd recommend them !!
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
