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The Car Traders
Crow Lane, Romford, RM7 0JJ
romford
4 (353 reviews)
Joined 2017
The Car Traders
Crow Lane, Romford, RM7 0JJ
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We bought a Land Rover Discovery in late February, but by late April, the car suffered a catastrophic failure (the timing chain, we think). This started a series of more and more disturbing interactions with the firm. After an ongoing email exchange, where they wanted both relevant and irrelevant information (the AA report, the mileage etc), communication soon slowed right up. When we started insisting on some kind of action, they told us the fault was "not covered by their warranty". When we told them that we weren't interested in the warranty, we wanted recompense according to the Consumer Rights Act 2015, they replied that they would (out of goodwill) pay for HALF the price of the repairs (without any indication of what that was). We tried calling them (it's very difficult to get through on the phone), and eventually told them that, according to the law, they would have to either repair, or replace the car, which had to be of satisfactory quality, free from fault and fit for purpose-and that this is covered for six months after purchase from a dealer. As a company that literally does this for a living, I didn't doubt that they already knew this-it just appeared that they thought we didn't. Over the phone, their salesman, Hamed, seemed to adopt the "broken record technique" of simply reiterating details of his warranty-as if a company could write a document that will exempt them from the law of the land. When I asked him to put his refusal to adhere to the legislation in writing, he said he "would send an email", but he was "too busy at the moment". He has also now told us that they will refuse to allow our car onto their lot unless we agree to pay what they are demanding. This leaves the car on another company's forecourt-something we are going to have to start to pay for. It's all heading towards legal action now-so depressing. My partner, who has had bad health and works incredibly hard, really doesn't need this. He is now having to rent cars for work-an expense that we will have to add to the claim on NT. We all know that (barring insolvency), NT will have to observe the law-and we're being very cooperative. We simply want a car that will drive. Can’t it just be solved in a more reasonable manner?
If I could offer zero stars I would. Please avoid. We tried to sell our car through Motorway. We were offered a lower offer than recommended by Motorway which we accepted. They scheduled the pick up 6 weeks later despite us needing to sell the car more quickly. They were unable to change the timing of the pick up which then meant I needed to cancel work for two hours. On arrival they inspected the car and said there was ‘undisclosed damage’. I had already gone round the car in detail with the Motorway inspector, and it has a recent MOT so I knew it was all in the condition advertised. They then dropped their offer by 20% and spent the next two hours on the phone to me pressuring me to take their offer, calling me dishonest about the ‘undisclosed damage’. I have found that they have already advertised my car on their website, despite not being in their possession. And charging almost double the price for it! Reading all the reviews here it seems this is their modus operandi that they offer later pick up and then high pressure tactics to take a much lower offer. I wish I had read the reviews first. Avoid avoid avoid!
Nt traders Avoid I purchased a car with these with out viewing witch was a mistake on my part however I was assured the car was in a1 condition ..... upon arriving to collect said car that i had been told was ready it was on Jack's in the workshop absolutely filthy it had a dent n scratch on pretty much every panel and the bottom of the wing mirror was hanging off I was then told they'd send me a replacement in the post .... obviously I refused the veichle and left .... its now been 10 days and iv still not had my finance payment refunded back to lender so I cant get another car it doesn't take 5 minutes to do a bank transfer .... all emails and wats apps have been ignored regarding this situation and the 1 occasion they answered the phone to me they told me they was to busy to talk about the situation and hung up ....... very bad business and customer relations
Preparation is very poor for their cars,staff have no training on valet.On close inspection a lot of dings,scratched,chips,bird poo damage etc.... Spare wheel and tools missing.Seem the the car is auction condition but charge main dealer price. BEWARE, UNLESS YOU WANT TO SPEND EXTRA £1500 TO PUT THE CAR BACK TO A1 CONDITION
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
