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The Car Shop
285 Franklin Road, Bourneville, Birmingham, B30 1NH
birmingham
4.6 (264 reviews)
39
Joined 2016
The Car Shop
285 Franklin Road, Bourneville, Birmingham, B30 1NH
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I genuinely don’t know how this place gets great reviews. I phoned up about the rover 25 they had up for sale for \xa34000. I had been looking for a decent one out of nostalgia. They told me that I had to wait over the weekend to get it out of a car lot, but wouldn’t let me see it at the car lot. I arrived on the Monday to see it and at first glance, it was rough. It hadn’t got an MOT, it was absolutely covered in rust, that was definitely not on the photos. The wheel well was full of water and they had tried to hide the smell of damp with strong air freshener. The rear light was cracked and the roof lining was all damaged and sagging. The seller would not let us start it, he started it himself and noticed he was pressing the accelerator down as he did so. The exhaust was blowing and it was absolutely horrible to drive. Seller tried to blag that it was a 3 speed automatic and that’s why it was driving like this, I point out to him that it literally says 6 speed on the gear selector. This is advertised for \xa34000! This is a car destined for the scrap yard. I will say that I turned up in a similar aged (very tidy) Jaguar, and the seller said that this rover was definitely worth \xa34000 and that I was used to jaguar quality. But I had only recently acquired this Jaguar for \xa31000. When we told the seller we were walking away, he was then extremely rude and quite aggressive. I obviously ended up walking away and bought a lovely 2012 Jaguar XF instead for \xa34000. Some of the other cars on their forecourt also left a lot to be desired, with flat tyres and damp inside them. If you’re looking at buying a car from this establishment, then you have been warned.
Mark Wren
02 February 2026
Bought a car from here a couple of months ago. They were really helpful, nothing seemed too much! Completed a service, changed a tyre and got the car ready to pick up in a matter of days. I had a few small issues with the car (key ran out of battery etc) which I went to them about a couple of months after buying and they sorted it all for me for no charge. Would really recommend! Will be going back for my service/MOTs :)
Laura Moorfield
18 November 2025
Fantastic service spot on next car I buy will be from these guys 10 out of 10
Éthanol Marshall
18 November 2025
My car broke down on the way back from the hospital outside there garage and came to help me get my car off the road they found the clutch on my car had gone they gave me a price for this and a full service MOT and as I live an hour a way they delivered my car back to me the best service from a garage I have had in a long time I highly recommend this garage for service being helpful and friendly thank you
Tony
03 November 2025
Fantastic service and a great help throughout the process!
Glen Howell
07 October 2025
Would highly recommend! Excellent customer service, very helpful and quick sale. Very clean and tidy car.
Claire Bowyer
09 September 2025
Fantastic service from the guys took the stress of purchasing a used vehicle away very knowledgeable took care of everything. Family run and that's how they make you feel like your family. Car is fantastic and immaculate feels like new inside and out.
Sofa
09 September 2025
Brought a 2009 mini cooper only back in July 2225 they told me they have got Aircon regassed but I only had done at local garage now is cold I payed \xa3500 extra for a 2 year warranty I'm still waiting for the warranty car is blowing blue smoke they basically called me a liar they don't respond to emails I paid\xa34300 cash will never buy from them again they had full payment and at to wait 2 weeks for car I'm from Coventry
Garry Law
20 August 2025
I bought a car from Nav and Charlie and from start to finish they made the experience pleasant and just easy without any stress or otherwise.My wife loves the vehicle and it was both immaculate and so far perfect in every way.I have no problem in recommending these guys for both their integrity and as an Honest and thoughtful family partnership. Thanks guys I can honestly say in all the years I've had buying cars I /we have never had such a good and trustworthy experience like this and thoroughly recommend these two guys. Thanks Charlie and Nav👍👍👍
ray rodden
14 June 2025
Their cars are not good, they treat people badly, no one will buy a car from them.
Jhon Piterson
14 June 2025
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using JudgeService.
