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Swansway Honda Stockport
214 Wellington Road South, Stockport, SK2 6RS
stockport
4.4 (537 reviews)
Joined 2011
Swansway Honda Stockport
214 Wellington Road South, Stockport, SK2 6RS
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My experience with this garage was very poor and disappointing. The staff were unfriendly, unhelpful, and showed very little patience when dealing with customers. Communication was confusing and inconsistent from the start. After the annual inspection, we received an email stating that urgent repairs were required, and we agreed to proceed based on their recommendation. However, when collecting the vehicle, we were suddenly told the repair was actually covered under warranty and free of charge. This contradiction raises serious concerns about their communication and transparency. There was no proper explanation or accountability for the incorrect information provided in the email, and staff were not willing to clarify the situation in a professional manner. On top of that, there is no courtesy car service available. This makes the service highly inconvenient for anyone who depends on their car for daily work, as it effectively requires leaving the vehicle for repairs without any alternative transport. Overall, the service felt disorganised, poorly communicated, and not customer-focused. I would not recommend this garage.
It seems the employees in the parts sales department are unhappy, because the part they say over the phone is ready for pickup suddenly \u201chasn\u2019t arrived yet\u201d after a half-hour drive. Apparently, since the order was placed fifteen minutes after 3 p.m., they don\u2019t really care whether the customer is satisfied or not! Maybe it\u2019s time to consider a different brand.
Just purchased a used car from this dealership, and I've been very, very impressed with their service. The car was received in a pristine condition, and Shaun the salesman was excellent to deal with. I would not hesitate to use this dealership again, even though they are 50 miles from where I live. Thanks again \U0001f44d
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using JudgeService.
