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Suzuki Braintree
287 Rayne Road, Braintree, CM7 2QN
braintree
4.5 (1,038 reviews)
22
Joined 2023
Suzuki Braintree
287 Rayne Road, Braintree, CM7 2QN
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I bought a used car from this garage and had a really smooth experience from start to finish. The staff were friendly, honest, and took the time to answer all my questions without any pressure. The car was exactly as described and well prepared when I collected it. I noticed a stone chip while driving the car home from the showroom and mentioned it to the sales advisor. They sorted it out straight away, and a repair company came to fix it at my home address three days later, which I really appreciated. Great customer service overall and I wouldn’t hesitate to recommend this garage.
Celia Hildyard
02 February 2026
Many thanks to Emma for such a great experience in the handover of our new car! Would certainly recommend - a great welcome given how far we had travelled, there were a couple of tiny issues with the vehicle which were sorted out quickly and overall a great experience. Many thanks Emma!
Chris Arnold
02 February 2026
Rob was very warm and welcoming, explained everything clearly and provided great customer service and a friendly atmosphere
Kane Ashton Chandler
30 January 2026
Well informed and great service by Paul Duffus
natalie Cowell
29 January 2026
Great experience at Suzuki today! Joe was professional, friendly, and made the car-buying process easy and enjoyable. Emma was also helpful and lovely to deal with. Excellent customer service all around—highly recommended. Massive thank you again Joe!
Tracie Ovel
29 January 2026
Just recently purchased my car from Quest. I was very pleased with the service I was provided by Rob! He was helpful and honest without all the salesman talk you normally get. I was offered all sorts of help before, during and after the sale from Rob and the team. Highly recommend.
Louie Stevenson
27 January 2026
Friendly and helpful service-Joe was knowledgeable and offered advice. Very pleased I used Quest, and will certainly recommend them to friends.
Sophie Rimmer
27 January 2026
I’ve recently purchased a Suzuki S Cross from Quest,I would recommend them as really easy to deal with The car was prepared well and everything happened as scheduled .Rob Beckwith was the salesman I dealt with .Impressed as a very nice guy .i was happy with the deal offered.
CHRISTOPHER QUELCH
27 January 2026
Excellent purchase transaction. Used car was in very good condition and well photographed and described. Rob was very efficient, friendly and very helpful. Whole process completed in three days. Highly recommended.
David
27 January 2026
What started out as a general enquiry as to my cars value resulted in the purchase of a car thanks to Paul Duffus. I saw a car on the internet (Ford Focus ST Line) that sparked interest and having had an online valuation of my car this was followed up by an email from Paul enquiring if he could help further. The price offered by Quests was a little lower than I had been offered but Paul quickly managed to match the other offer. I arranged to look at the car and the whole experience was relaxed and friendly with Paul keen to help but placed no pressure whatsoever to commit to buying. The end result was a sale was agreed. Certain add ons to the purchase were offerd - GAP insurance, Bodywork Protection etc - but again no pressure. I agreed on some but not all and again Paul was understanding and was happy to point out and explain the benefits of each policy without pressure. As we were about to leave on Saturday my wife noticed the slightest of dents on the rear door we hadn't noticed when viewing. Paul didn't hesitate in saying it would be sorted and whilst I was there he contacted someone to deal with it. The result was an email from Paul on a Sunday evening to confirm the dent would be removed today if I could take the car to them. I will end by saying that my son and sister in law have all purchased cars from Quests and found their service to be excellent. I now understand why. Thankyou Paul. Regards Steve
StevieLee
27 January 2026
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using JudgeService.
