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Stratstone MINI Hull
Citadel Way, Hull, HU9 1TQ
hull
Stratstone MINI Hull
Citadel Way, Hull, HU9 1TQ
On 20/2/26 I test drove a BMW 2 series at this garage, which, that day I paid a Ā£250 deposit to reserve. Once I had returned home I searched the reg plate of the vehicle and to my surprise the vehicle that I had just test drove didn't have a valid MOT. This is a Ā£1,000 fine and usually invalidates the insurance, which I was quite appalled to find out. So, I emailed the garage to let them know I would like my deposit back as I would be going elsewhere due to being put off. The garage then ignored my email for 5 working days, when they sent me a seperate email telling me it is 'highly unusual' for a person to reserve a car and not go ahead with the purchase. I explained my experience and was told that this 'wouldn't be a reason to cancel an order' and asked if the vehicle had trade plates when I test drove the car. I then looked into how to correctly use trade plates, finding that when using trade plated the car must be 1. roadworthy 2. insured 3. have a valid MOT. Furthering this trade plates must be placed on the outside of the vehicle, which, on the test drive they were actually placed inside the car on the front dash (obstructing the view & causing reflecting of the plates) and on the rear parcel shelf. The fine for incorrect use is up to Ā£5,000 or the invalidation of a trade plate licence. I referred this back to the garage and they haven't even bothered responding to this email send on 27/2/26 which was 15 days ago to discuss the return of my deposit! This garage still has my Ā£250 for a mistake on their behalf. From such a reputable garage I am quite shocked about the customer service I have recieved.
Took my A Class into Colchester Stratstone MB for a service. Everything went fine all passed except the front windscreen wipers were according to the Technician were worn, didn't clear the windscreen and were in need of immediate replacement at a cost of aorund Ā£45. The blades (Bosch) were very recently fitted at Autoglass in Colchester. Due to having a cracked windscreen replaced. I refused and took the vehicle back to Autoglass who confirmed the blades were fine and tested them which confirmed the condition. Why did Mercedes recommend replacing them? I can confirm the blades clear the windscreen excellently No smearing. No streaking.
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