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Jaguar i pace repaired under waranty service was very good until they realised it was waranty work video in car in workshop shows technician spending a lot of time opening drawers on tool box watching for supervisor whilst on the phone he spent 30+ mins on phone without even touching the car £225 per hr (phone back in pocket when supervisor was spotted drawer opened tool taken out put back when he had gone then back on phone) how can this company justify labour costs when technicians are not working on car. Took waranty company for a ride big style no wonder they were reluctant to pay full labour cost (video forwarded to them) this is totally unaceptable from them and an unjustified charge anyone who trusts this dealership to work on your car get ready to dig deep in your pockets for a unjustified labour charge for technicians who stand arround on their phone JLR were not happy when they found out there was a covert camera recording the whole time it was in workshop GET THIS SORTED JLR you are a premium car service provider dont take advantage of your customers
I had a very disappointing experience when visiting the BMW showroom today. Last night I requested a video demonstration of a car from Stratstone BMW in Leeds. This morning a lady called Helen rang me to ask which vehicle I was enquiring about. I explained that it was the BMW i4 M50 (72 plate) that I was interested in. I also told her that if we liked the car we would visit the showroom later that day. She asked what time we would arrive and I said it would be around 3:30pm at the latest. We arrived just after 3:15pm and spent some time looking around. After a while, a member of staff approached us and asked if we were okay. I explained that we were there to see the car and that we had already spoken to Helen. He went away and returned shortly after to say she was with another customer and would be about five minutes. Unfortunately, we ended up waiting around fifteen minutes and nobody else came to check on us, offer assistance, or even suggest that we sit in the waiting area. We were simply left standing there feeling ignored and unwelcome. Eventually my son said we should leave because it felt like they had no interest in helping us. For a premium brand like **BMW, I expected a much higher standard of customer service. Instead, the experience was poor and unprofessional. Potential customers should not be left waiting without any communication or basic courtesy. I hope the management at Stratstone BMW Leeds reviews this and improves how they treat customers, because based on this visit alone I would not return or recommend this dealership.
Called in January to get a replacement key, was passed around to multiple people to eventually be told I’d get a call back as everyone was busy. Called back 2 weeks later after no call back and was on the phone 20 minutes trying get a key ordered. Person on the phone didn’t really seem to know what he was doing but he told me it was ordered and when it arrives in branch, I would need to come in with the documentation required and pay for the key to get it booked in. Weeks later now in march I emailed to see if the key had arrived to which I was quoted and told it would be weeks to arrive. Rather than calling I decided to go in and speak to someone to find out they had no record of the order and it hadn’t been ordered, I would now need to place the order and wait another few weeks for it to arrive. I understand it’s an older model but something as simple as ordering a replacement key shouldn’t be so complicated and take weeks and multiple calls, emails and a visit just to get done. I’m currently waiting for the key to arrive and told it can be coded in an hour when I go back but considering I was there 40 minutes trying to order the key I’m not optimistic. The prices charged don’t reflect the service offered in my experience so far and have dealt with multiple instances of incompetence. One person I will shout out is Ella, she seems so far to have been the only one to get something done for me and did seem genuinely apologetic for my experience thus far.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
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