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Stratstone MINI Chesterfield
Eastside Park, Eastside Road, Chesterfield, S41 9BH
chesterfield
4.2 (30,079 reviews)
Stratstone MINI Chesterfield
Eastside Park, Eastside Road, Chesterfield, S41 9BH
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Aziz and Hayden have the best customer service aziz came to pick up the car was very polite and informative and throughout whilst the car was their the receptionist was keeping me updated was great service thank you and Hayden dropped the car off very friendly great customer service overall very satisfied customers thanks again
Audi Oldham, I am writing this review to formally raise concerns about a recent visit to Oldham which left me and my family, disappointed and uncomfortable. From the moment we walked in, the atmosphere was quite shocking. There were multiple sales staff present, many seated at desks, but only a couple appeared to be assisting customers. The rest seemed occupied on computers or phones. Rather than feeling welcomed, the environment felt intimidating, silent and dull, as though we were being watched rather than supported, all eyes were looking up on us which felt awkward. Unfortunately, the experience did not improve with the sales assistant assigned to us. His demeanor was unwelcoming; he repeatedly stared at me in a way that made me feel as though I had done something wrong. He lacked engagement, enthusiasm, and basic customer care, it genuinely felt like he did not want to be there or deal me. We had come specifically to view a model but in 2 shapes for my mother, as we had encouraged her to consider them within her budget and not being too far, out of the feels cars we narrowed it down to. While the assistant did offer to bring the cars around for us to look at physically, when we politely asked for a very brief test drive, and I mean briefly, simply to get a feel for the vehicle, his response was both surprising and disappointing as he looked at me in shock. He asked whether we were ready to buy the car that day and place a deposit. This raises a serious concern: how is a customer expected to commit thousands of pounds, in the region of 35-40k without even experiencing the vehicle that’s never been sat in driven ? A short test drive is a fundamental part of the purchasing process, especially for someone who has never driven that model before or is that now allowed these days ? We didn’t expect to drive more than a few miles, my mother just wanted to understand how it drove, unless Audi assumes different. He then stated that it was a “handover period” and that they were “snowed under.” However, this did not align with what we observed, as several staff members appeared unoccupied or disengaged. No alternative solutions were offered, nor was there any attempt to accommodate our request, for a ‘down the road test drive’. If that was the case the receptionist should have advised we are limited in offering services due to do handover and to come back. Regrettably, due to the unwelcoming and intense atmosphere, one that felt more uncomfortable than professional, we chose to take our business elsewhere. I can confirm that we have since placed an order with another dealer who provided a significantly better customer experience and demonstrated genuine effort and care, not laid back ‘I can’t be bothered to be here’ or pick and choose customers. It is particularly disappointing given that we have previously purchased a few vehiclesfrom your brand. To have a family visit result in my mother feeling intimidated is both upsetting and unacceptable. I wish I don’t have to step foot back inside anytime soon !!! Still Can’t get his eye glaring at me in a particular way out of my head !!!
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
