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Stratstone Land Rover Reading
Bennet Road, Reading, RG2 0QX
reading
4.2 (30,551 reviews)
Stratstone Land Rover Reading
Bennet Road, Reading, RG2 0QX
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: Avoid! Dishonest tactics and zero transparency. Rating: ⭐☆☆☆☆ I had a very frustrating and disappointing experience with Stratstone BMW Leeds. I was interested in a BMW 3 Series (YH20DCF) listed at £18,999. I contacted them, spoke with a representative, and was planning to visit on Sunday to see the car. The moment I mentioned I was a cash buyer, the story changed. I was suddenly told the car was "sold". However, the car remained live on their website for days after. When I enquired again through a different agent, I was told it was available, only to be told shortly after that it was sold AGAIN. To make matters worse, I was then passed to another agent who tried to find me an "alternative." He sent me details for a car that "matched my criteria" but had slightly more miles—only for it to be the EXACT same car I had originally enquired about. It seems they are using this car as "bait" to get leads or they are only interested in customers taking out finance deals rather than cash buyers. I have been passed from one person to another (William, Hamish, Charlie), receiving conflicting information every time. Even a week later, the car is still appearing online while they tell me it's gone. This is not the professional service I expected from a BMW main dealer. Completely untrustworthy and a waste of time.
The service was seamless and efficient. Elaine was very helpful and kept me up to date with the progress of my vehicle. Within 6 hours the full service and MOT were complete and I was in and out in 5 minutes upon dropping and picking my car up. I purchased this car from this location as well as get it regularly serviced from Stratstone Mercedes in Glasgow and highly recommend that you do both for your next Mercedes and next service!
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
