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Stratstone Land Rover Milton Keynes
Northfield Drive, Northfield, MK15 0DQ
northfield
4.2 (30,551 reviews)
Stratstone Land Rover Milton Keynes
Northfield Drive, Northfield, MK15 0DQ
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This version makes that point much stronger and clearer. I collected my Audi SQ6 e-tron from Audi Tamworth in March 2026 through a business lease, and unfortunately my experience after the sale has been extremely disappointing. Before purchase, everything was excellent — responsive communication, friendliness, promises, professionalism, and the typical premium Audi experience. I travelled all the way to Tamworth because I was genuinely impressed and allured by the initial charm and customer service shown before the deal was completed. However, the moment issues were raised with the vehicle, everything changed. The car was delivered with visible paint defects and clear-coat etching across multiple panels on what was supposed to be a brand-new premium vehicle. I raised the concerns immediately and expected the dealership to support the customer and take ownership professionally. Instead, the experience became defensive, dismissive, and incredibly frustrating. I dealt with Lydia from sales, Sales Manager Satpal, and Business Head Carl Connolly. Sadly, once the sale was completed and issues were reported, communication eventually stopped altogether and none of them showed any real courtesy, empathy, or support. After all the promises and friendliness beforehand, being completely ignored afterwards was extremely disappointing. At one stage I was effectively told that the paint condition was “normal” or environmental, despite the defects being visible across multiple panels on a nearly new car. Rather than trying to resolve the matter properly, the impression I got was that the dealership simply wanted to minimise responsibility and move on. The whole experience felt like: * Excellent treatment before purchase * Silence once problems were raised * No accountability * No genuine customer care * No premium aftersales experience whatsoever For an Audi dealership, this was honestly shocking. I expected far better support considering the value of the vehicle and the reputation Audi promotes. Instead, I was left chasing answers and eventually ignored. My advice: inspect your vehicle extremely carefully before collection and do not assume the same friendliness shown before sale will continue afterwards. Personally, I wish I had taken my money elsewhere.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
